Finance Revenue Specialist - DFW Airport Finance
(2022-07 - 2026-06)
Under the Supervision of the Revenue Control and Collection Supervisor Performs a variety of customer service and parking accounts receivable tasks by preventing or investigating complaints to pertaining to parking charges and performed corrective actions maintains a variety of records, reports and correspondence.
- Supports Finance Parking Revenue Team by performing any number of assigned number of tasks
- Supports high volume inbound/or outbound Finance parking accounts
- Created payment documentation to process payments for parking accounts
- Investigate unique parking guests, inquires and take's appropriate action
- Collects parking fees in accordance with the schedule of charges
- Unblocks North Texas Toll Authority Toll Tag for future access into the DFW parking system
- Assists Veterans in the correct process of Blocking their Toll Tag with NTTA and the process of entering the DFW Airport to park
- Trainer for the Snow Removal Team that maintained the Airport runways during winter storms utilizing various pieces of equipment. In addition to maintaining runways, trained team members on all locations of roadways, exits to terminals and building locations.
Sales Associate - Ace Hardware
(2021-07 - 2022-04)
- Assisted in receiving, stocking, and pricing of all merchandise.
- Effectively assisted customers in solving problems.
- Ensured store pages and telephone calls were addressed promptly, with courtesy and effectiveness.
- Ensured merchandise was appropriately set, priced, and that correct signage was utilized.
- Ensured special orders and price changes were correctly executed.
Sales Specialist - Lowe's Home Improvement
(2020-03 - 2021-05)
- Served as an expert, explaining features of products and providing services to existing or potential customers
- Executed customer orders and ensured that store projects were completed in a timely manner.
- Provided exceptional customer consultation services, ensuring their needs were always met.
- Ensured signage and prices were always correct, and that shelves were always fully stocked, utilizing fork lift, reach truck, order picker and pallet jacks.
- Engaged in safe work practices including proper operation of store equipment.
- Ensured showroom was clean and safe for customers.
Assistant Manager Customer Call Center / Sales Specialist - The Home Depot
(1999-04 - 2020-02)
Coached associates, addressed customer service matters, and performed Manager responsibilities. Provided sales team with the skills and training to ensure higher levels of customer service/satisfaction. Communicated messages, sales numbers, priorities, and tasks to sales team on a weekly basis (Customer Contact Center closed 2006). Post 2006 - Sales Specialist in flooring, millwork, appliances, paint and hardware with extensive knowledge in all aspects of these departments.
- Provided excellent customer service by asking probing and thorough questions concerning each customer's projects.
- Provided information to customers regarding loyalty and credit programs.
- Thoroughly and effectively described features/benefits of store merchandise.
- Explained steps needed to complete customers projects and provided them appropriate store product solutions.
- Ensured displayed merchandise reflected current pricing and promotions.
- Engaged in safe work practices including the operation of proper operation store equipment and continual cleanliness of showroom. Trained to operate fork lift, reach truck order picker, pallet jacks and various hand tools.
