Davina Taylor

Results-driven Operations, Administration, and Customer Relations professional with over 15 years of progressive leadership experience spanning healthcare administration, operations management, customer service, project coordination, stakeholder engagement, and organizational development. Demonstrated success managing teams, streamlining operations, coordinating projects, and building strong relationships with clients, partners, and community stakeholders. Holds a Master's degree in International Cooperation and Humanitarian Aid and extensive professional certifications in management, diplomacy, project management, healthcare administration, and humanitarian response.

Recognized for exceptional communication, leadership, problem-solving, and organizational skills.

Administrative Assistant / Operations Coordinator - West Wynde Health Services - Houston, Texas

(2025-08)

• Provide administrative and operational support within a healthcare services environment.
• Coordinate documentation, compliance records, reporting, and internal communications.
• Support service delivery and client-facing operations.
• Maintain accurate records and workflow management systems.
• Assist management with scheduling, data management, and administrative processes.

Insurance Broker / Client Services Representative - American Income Life - United States

(2025-04 - 2025-07)

• Managed client relationships and conducted insurance consultations.
• Educated clients on policy options, benefits, and coverage solutions.
• Conducted outreach and follow-up communications to maintain customer engagement.
• Developed strong sales, negotiation, and customer service skills.

Chief Operating Officer (Projects & Logistics) - H.G & G Nigeria Ltd - Yola, Nigeria

(2019-01 - 2024-06)

• Directed organizational operations, logistics, and project implementation.
• Managed cross-functional teams and coordinated stakeholder relationships.
• Oversaw planning, budgeting, reporting, and execution of operational initiatives.
• Supported community-focused projects and service delivery programs.
• Ensured timely achievement of organizational goals and project deliverables.

Head, Customer Services - Cambrian Global Services - Lagos, Nigeria

(2014-12 - 2018-12)

• Led customer service operations and quality assurance initiatives.
• Managed communication between departments and external stakeholders.
• Improved customer experience through enhanced service delivery processes.
• Supervised customer support personnel and operational activities.

Chief Operating Officer, West Africa - RedPages South Africa - West Africa

(2012-11 - 2014-12)

• Managed regional operations and customer service initiatives.
• Coordinated business development and stakeholder engagement activities.
• Supported organizational growth through operational planning and execution.

Head, Customer Service - Fly4Cheaper Nigeria - Nigeria

(2011-07 - 2012-10)

• Managed customer relations and travel support services.
• Handled customer inquiries, reservations, and service resolution activities.

Personal Assistant - Nigerian Air Force Training Command - Kaduna, Nigeria

(2010-07 - 2011-06)

• Provided executive and administrative support.
• Coordinated schedules, documentation, correspondence, and office operations.

Master of Science (MSc) - International Cooperation and Humanitarian Aid - Proyecto Kalu Institute (2024)

Postgraduate Diploma - Professional Strategic Management - Center for British Education and Culture

Bachelor of Science (BSc) - Microbiology - Ahmadu Bello University