Sales Associate at Dillard's (2026-01 – Present)
- Executed visual merchandising displays across departments, maintaining brand standards and driving foot traffic to featured products.
- Delivered high-volume customer service while processing $1,500 in POS transactions per day on average, completing online orders, and coordinating and replenishing inventory across internal store systems.
- Resolved complex customer issues through effective problem-solving and adaptive communication, tailoring recommendations to specific customer lifestyles and needs.
- Performed daily operational procedures, reconciled 3 registers per day, completed financial documentation, and ensured full compliance with company policies.
- Collaborated with cross-functional team to optimize floor coverage during high-traffic hours, improve service efficiency, and support daily operations.
IT Help Desk Assistant, Hendren Hall Receptionist, and Library Page at College of Idaho (2024-11 – 2026-05)
- Managed a high-volume campus switchboard, routing daily calls and inquiries with a high accuracy rate while ensuring timely resolution.
- Provided front-line technical support to more than 1,000 students and 120+ faculty members, diagnosing issues, communicating solutions clearly, and escalating complex cases when appropriate.
- Delivered professional guest services across multiple campus facilities by assisting visitors, addressing inquiries, and coordinating with internal departments to ensure a seamless visitor experience.
Intern at Idaho State Treasurer's Office (2025-01 – 2025-05)
- Performed state account reconciliations by comparing bank statements with internal financial records, identifying discrepancies, and ensuring accurate financial reporting.
- Validated financial data and confirmed account balances to maintain the integrity and accuracy of state financial records.
- Reviewed, processed, and maintained confidential financial documents in compliance with established recordkeeping procedures.
- Collaborated with accounting staff to support daily treasury operations, verifying reconciliations and ensuring documentation accuracy.
- Participated in legislative sessions to gain insight into state financial operations, budgeting processes, and public finance policy.
