Service Technician - Ride On Transportation Services - Bethesda, Maryland
(2025-03)
- Coordinate weekly shifts for 20+ staff, ensuring 100% coverage and reducing conflicts.
- Developed and managed project timelines, ensuring all milestones were met on time.
- Performing routine maintenance like oil changes and tire rotations, repairing and replacing worn parts such as brakes and engines, refueling gas tanks, while maintaining detailed records and communicating any needed repairs.
Commission & Incentive Analyst/ Accounting Officer - Seprod Group of Companies - Kingston, Jamaica
(2023-03 - 2025-03)
- Implemented new methodologies and refined existing processes to reduce errors and achieve a higher accuracy rate in commission payouts, leading to fewer discrepancies and employee disputes.
- Introduced automation tools and proactive measures to streamline the time taken to process commissions, resulting in faster payouts and improved satisfaction among the sales teams, and collaborated with sales and finance teams to design and implement new commission plans that align with the company's objectives.
- Enhanced reporting and insights through providing actionable data to the sales managers and executives, enabling them to make informed decisions to optimize sales performance.
Brand Ambassador - National Commercial Bank (NCB) - Kingston, Jamaica
(2022-07 - 2023-03)
- Increased usage and exposure of the NCB Lynk app, Jamaica's fastest-growing digital wallet, enables users to securely and safely make cashless payments.
- Consistently achieved or surpassed sales goals, adding 220 new users in a month, by traveling to various communities and establishing rapport with local members to grow the customer base.
Sales Agent - Digicel - Kingston, Jamaica
(2022-03 - 2022-07)
- Served as team leader, supervised a team of 10 sales agents, organized sales routes, and addressed any issues with their respective clients.
- Built and maintained relationships with prospective customers, leading to an 8% increase in sales within my first three months.
- Customized sales pitches to meet customers' needs and actively participated in marketing expositions to exceed the monthly target of 40 sales.
- Secured confidential client information and conducted weekly follow-ups to provide excellent service and expand our prospective client list.
Accounting Assistant - Exotic Stones Creation - Kingston, Jamaica
(2020-06 - 2021-08)
- Maintained a detailed record of countertop installation orders from across the country, ensuring that each order's measurements and features were accurate and scheduled times for workers to perform the installations.
- Entered order receipts electronically to maintain an efficient tracking system for sensitive company data and regularly conducted audits to ensure data accuracy.
- Used expert Microsoft Excel skills to create a system for filing countertop installation by customer-identifying information and order details.
Entrepreneur - Campus Cruisers - Kingston, Jamaica
(2019-07 - 2020-03)
- Created my own on-campus business that rents bikes and motorcycles, offering delivery options to various campus attractions.
- Promoted through word-of-mouth on social networks, utilized social media to engage the target audience, and established branding for the business.
- Used financial management skills to calculate the maintenance costs and deterioration of bikes and motorcycles to yield a profit.
