Davon L Crenshaw

With more than 10 years of progressive experience spanning community health, retail operations, hospitality management, and workforce development, I bring a proven record of leadership, organizational effectiveness, and community engagement. My professional background reflects a unique ability to lead high-performing teams, drive operational excellence, and implement people-centered initiatives that create measurable impact.

Operations Manager at Avis Budget Group, LLC (2025-06 – 2026-01)

Management Team (Salaried)

• Directed daily operations for high-volume rental locations, overseeing rental counter performance, vehicle cleaning, servicing coordination, and fleet readiness to ensure operational excellence and customer satisfaction.
• Led customer service operations by resolving escalated customer concerns, improving service delivery standards, and driving incremental revenue through vehicle upgrades and ancillary product sales.
• Supervised and developed cross-functional teams through strategic scheduling, performance management, coaching, training, and policy enforcement in fast-paced operational environments.
• Implemented operational strategies focused on increasing profitability, optimizing labor utilization, reducing operational downtime, and improving overall location performance.
• Overseen daily airport and city rental operations, coordinating staffing, vehicle preparation, workflow execution, and customer service initiatives to support revenue growth and operational efficiency.
• Managed employee relations matters including workplace investigations, conflict resolution, policy interpretation, and compliance with federal, state, and local employment regulations within union and non-union environments.
• Directed talent management initiatives including recruitment, onboarding, succession planning, leadership development, and performance evaluation processes to strengthen organizational effectiveness.
• Championed employee engagement and retention initiatives through stay interviews, employee feedback programs, recognition efforts, and diversity, equity, and inclusion (DE&I) strategies.
• Utilized operational reporting, workforce analytics, and key performance metrics to identify process improvements, strengthen operational controls, and enhance overall business performance.

Operations Manager | Coach at Walmart Stores Inc (2022-07 – 2024-12)

Management Team (Salaried)

• Owned customer experience outcomes by resolving escalated issues, implementing service recovery strategies, and improving satisfaction metrics.
• Managed financial performance through P&L analysis, expense control, forecasting, and budget adherence, ensuring profitability across assigned business areas.
• Optimized inventory flow, merchandising execution, and seasonal transitions to maximize sales performance and minimize shrink.
• Implemented process improvement initiatives to enhance operational efficiency, compliance, and overall store productivity.
• Ensured full compliance with company policies, safety standards, and federal/state regulations while reinforcing ethical business practices.
• Collaborated with senior leadership and stakeholders to execute business priorities and drive continuous improvement initiatives.
• Led and developed large, diverse teams while ensuring alignment with corporate policies, labor standards, and business objectives.
• Served as a key HR support leader responsible for employee relations, coaching, conflict resolution, and workplace issue management.
• Conducted performance management activities including coaching, corrective action support, and employee development planning.
• Supported recruitment, hiring input, onboarding, training, and workforce integration for new associates.
• Partnered with leadership to manage staffing needs, scheduling, and labor planning to meet operational demands.
• Monitored employee performance metrics and implemented improvement plans to increase productivity and engagement.
• Ensured compliance with company policies, ethics standards, and regulatory requirements.
• Led training initiatives focused on leadership development, customer service, and operational excellence.

Team Lead - Food & Consumables | Fashion | Digital at Walmart Stores Inc (2020-09 – 2022-07)

Supervisory Management Team (Hourly)

• Verified deliveries, maintained inventory accuracy, and ensured proper stock rotation and product availability.
• Trained, coached, and supported associates to improve performance, productivity, and customer engagement.
• Monitored department KPIs and contributed to meeting or exceeding sales and operational targets.
• Supported scheduling, task delegation, and workforce coordination across assigned teams.
• Supervised and trained frontline employees across multiple departments while ensuring adherence to company standards.
• Supported onboarding and training processes for new hires and internal transfers.
• Managed employee scheduling, task assignments, and daily workforce coordination.
• Addressed employee performance issues through coaching, feedback, and corrective guidance.
• Maintained compliance with operational policies, safety standards, and customer service expectations.
• Collaborated with management to support team performance goals and labor efficiency

PrEP/PEP Navigator/Enrollment Specialist at AIDS Project Los Angeles (APLA) Health & Wellness (2017-02 – 2020-08)

Administration Department – Clinical Operations

• Managed a caseload of 250+ patients, delivering education, adherence counseling, and long-term engagement strategies for PrEP/PEP programs.
• Supervised and trained peer health educators, ensuring program compliance and consistent service delivery.
• Coordinated enrollment processes for Medi-Cal, Covered California, Medicare, and medication assistance programs (Gilead, ViiV, ADAP).
• Developed and implemented program strategies to improve patient linkage to care and retention in HIV prevention and treatment services.
• Delivered staff training on HIV/STD prevention, biomedical interventions, and public health best practices.
• Collaborated with healthcare providers, community organizations, and government agencies to expand service access and program impact.
• Conducted risk assessments, counseling, and clinical support services including phlebotomy and specimen collection.
• Administered HIV/STD risk reduction, risk assessment, and prevention coaching/counseling as well as conduct comprehensive laboratory phlebotomy
• Participated as Lead Phlebotomist and resource provider for the 2019 HYM's Study at Children's Hospital of Los Angeles

HIV/STD Counselor & Lab Phlebotomist at AIDS Project Los Angeles (APLA) Health & Wellness (2014-02 – 2017-02)

Clinical Department- HIV/STD Testing Program

• Delivered HIV/STD testing services, including counseling, education, and risk reduction interventions.
• Performed phlebotomy and specimen collection in clinical and outreach settings.
• Maintained compliance reporting, inventory tracking, and program documentation for funding agencies.
• Trained new staff, interns, and volunteers on clinical protocols and testing procedures.
• Supported linkage-to-care services for newly diagnosed HIV-positive clients.
• Participated in public health research initiatives and clinical studies in collaboration with major healthcare institutions.

Bachelor of Arts in Sociology – Grambling State University (2025-05)

Associate Degrees in Social & Behavioral Sciences, Liberal Studies, Sociology – Los Angeles Southwest College (2020-06)

High School Diploma – Options for Youth Charter High School (2010-02)