Operations Manager at Avis Budget Group, LLC (2025-06 – 2026-01)
Management Team (Salaried)
- Directed daily operations for high-volume rental locations, overseeing rental counter performance, vehicle cleaning, servicing coordination, and fleet readiness to ensure operational excellence and customer satisfaction.
- Led customer service operations by resolving escalated customer concerns, improving service delivery standards, and driving incremental revenue through vehicle upgrades and ancillary product sales.
- Supervised and developed cross-functional teams through strategic scheduling, performance management, coaching, training, and policy enforcement in fast-paced operational environments.
- Implemented operational strategies focused on increasing profitability, optimizing labor utilization, reducing operational downtime, and improving overall location performance.
- Overseen daily airport and city rental operations, coordinating staffing, vehicle preparation, workflow execution, and customer service initiatives to support revenue growth and operational efficiency.
- Managed employee relations matters including workplace investigations, conflict resolution, policy interpretation, and compliance with federal, state, and local employment regulations within union and non-union environments.
- Directed talent management initiatives including recruitment, onboarding, succession planning, leadership development, and performance evaluation processes to strengthen organizational effectiveness.
- Championed employee engagement and retention initiatives through stay interviews, employee feedback programs, recognition efforts, and diversity, equity, and inclusion (DE&I) strategies.
- Utilized operational reporting, workforce analytics, and key performance metrics to identify process improvements, strengthen operational controls, and enhance overall business performance.
Operations Manager | Coach at Walmart Stores Inc (2022-07 – 2024-12)
Management Team (Salaried)
- Owned customer experience outcomes by resolving escalated issues, implementing service recovery strategies, and improving satisfaction metrics.
- Managed financial performance through P&L analysis, expense control, forecasting, and budget adherence, ensuring profitability across assigned business areas.
- Optimized inventory flow, merchandising execution, and seasonal transitions to maximize sales performance and minimize shrink.
- Implemented process improvement initiatives to enhance operational efficiency, compliance, and overall store productivity.
- Ensured full compliance with company policies, safety standards, and federal/state regulations while reinforcing ethical business practices.
- Collaborated with senior leadership and stakeholders to execute business priorities and drive continuous improvement initiatives.
- Led and developed large, diverse teams while ensuring alignment with corporate policies, labor standards, and business objectives.
- Served as a key HR support leader responsible for employee relations, coaching, conflict resolution, and workplace issue management.
- Conducted performance management activities including coaching, corrective action support, and employee development planning.
- Supported recruitment, hiring input, onboarding, training, and workforce integration for new associates.
- Partnered with leadership to manage staffing needs, scheduling, and labor planning to meet operational demands.
- Monitored employee performance metrics and implemented improvement plans to increase productivity and engagement.
- Ensured compliance with company policies, ethics standards, and regulatory requirements.
- Led training initiatives focused on leadership development, customer service, and operational excellence.
Team Lead - Food & Consumables | Fashion | Digital at Walmart Stores Inc (2020-09 – 2022-07)
Supervisory Management Team (Hourly)
- Verified deliveries, maintained inventory accuracy, and ensured proper stock rotation and product availability.
- Trained, coached, and supported associates to improve performance, productivity, and customer engagement.
- Monitored department KPIs and contributed to meeting or exceeding sales and operational targets.
- Supported scheduling, task delegation, and workforce coordination across assigned teams.
- Supervised and trained frontline employees across multiple departments while ensuring adherence to company standards.
- Supported onboarding and training processes for new hires and internal transfers.
- Managed employee scheduling, task assignments, and daily workforce coordination.
- Addressed employee performance issues through coaching, feedback, and corrective guidance.
- Maintained compliance with operational policies, safety standards, and customer service expectations.
- Collaborated with management to support team performance goals and labor efficiency
PrEP/PEP Navigator/Enrollment Specialist at AIDS Project Los Angeles (APLA) Health & Wellness (2017-02 – 2020-08)
Administration Department – Clinical Operations
- Managed a caseload of 250+ patients, delivering education, adherence counseling, and long-term engagement strategies for PrEP/PEP programs.
- Supervised and trained peer health educators, ensuring program compliance and consistent service delivery.
- Coordinated enrollment processes for Medi-Cal, Covered California, Medicare, and medication assistance programs (Gilead, ViiV, ADAP).
- Developed and implemented program strategies to improve patient linkage to care and retention in HIV prevention and treatment services.
- Delivered staff training on HIV/STD prevention, biomedical interventions, and public health best practices.
- Collaborated with healthcare providers, community organizations, and government agencies to expand service access and program impact.
- Conducted risk assessments, counseling, and clinical support services including phlebotomy and specimen collection.
- Administered HIV/STD risk reduction, risk assessment, and prevention coaching/counseling as well as conduct comprehensive laboratory phlebotomy
- Participated as Lead Phlebotomist and resource provider for the 2019 HYM's Study at Children's Hospital of Los Angeles
HIV/STD Counselor & Lab Phlebotomist at AIDS Project Los Angeles (APLA) Health & Wellness (2014-02 – 2017-02)
Clinical Department- HIV/STD Testing Program
- Delivered HIV/STD testing services, including counseling, education, and risk reduction interventions.
- Performed phlebotomy and specimen collection in clinical and outreach settings.
- Maintained compliance reporting, inventory tracking, and program documentation for funding agencies.
- Trained new staff, interns, and volunteers on clinical protocols and testing procedures.
- Supported linkage-to-care services for newly diagnosed HIV-positive clients.
- Participated in public health research initiatives and clinical studies in collaboration with major healthcare institutions.
