Dawn Bobbitt
Service & Warranty Writer
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About
Responsible for accurate and timely creation of service orders on compamy owned and personal construction, farm, and maintenance equipment and machinery. Handle incoming calls from customers regarding equipment diagnostics. Work with technicians to ensure efficient repairs. Communicate with customers and sales team to maintain high level of customer service. Creation and maintenance of multiple spreadsheets to ensure maximum efficiency and accuracy with internal processes.
Experience
Service & Warranty Writer - Hawkins Graves - Lynchburg, VA
(2024-04)
Responsible for accurate and timely creation of service orders on compamy owned and personal construction, farm, and maintenance equipment and machinery. Handle incoming calls from customers regarding equipment diagnostics. Work with technicians to ensure efficient repairs. Communicate with customers and sales team to maintain high level of customer service. Creation and maintenance of multiple spreadsheets to ensure maximum efficiency and accuracy with internal processes.
Commercial Product Analyst - Piedmont Community Health Plan - Lynchburg, VA
(2021-04 - 2024-04)
- Spearheaded data integrity for commercial products, implementing corrective action.
- Managed objections, amendment, rate, rule, and form filings with Bureau of Insurance.
- Orchestrated product updates across all channels.
Account Manager - Bankers Insurance Group - Lynchburg, VA
(2019-09 - 2021-04)
- Augmented business growth by upselling, account reviews, and new business writings.
- Delivered superior customer service in direct interactions and phone engagements.
- Innovative problem solving to enhance customer satisfaction.
Retail Sales Rep - The Hershey Company - Lynchburg, VA
(2017-02 - 2019-09)
- Implemented promotional strategies, ensuring optimal Hershey product distribution.
- Provided consultative business partnering, data-driven insights and clear, effective communication across all levels.
- Executed retail plans adeptly driving sales uplift.
Senior Personal Lines Underwriter - Nationwide Mutual Insurance Company - Lynchburg, VA
(2001-03 - 2016-12)
- Utilized competitive intelligence to refine marketing strategies, enhancing product visibility.
- Counseled agencies in accurate risk writing and rating.
- Boosted client retention by delivering superior service and innovative solutions.
- Orchestrated risk assessment and marketed diverse product lines, yielding a profitable outcome.
Education
Masters in Business Administration - Liberty University (2025-12)
Organizational Management & Development - Bluefield College (2000-12)
