Dawn Smith-Hall

Organized and customer-focused administrative professional with experience in office operations, retail environments, scheduling, payroll, customer service, and team supervision. Recognized for professionalism, adaptability, and the ability to manage fast-paced environments with accuracy and compassion. Experienced in handling administrative systems, coordinating operations, and creating positive customer experiences.

Eager to bring strong organizational and interpersonal skills to a retail and visitor-focused role.

Customer Service Representative - Dodson Brothers Exterminating - Lynchburg, VA

(2026-04)

• Manage customer service interactions in a fast-paced office environment
• Process accounts receivable, accounts payable, and payroll tasks
• Coordinate communication between customers and staff while maintaining accuracy and professionalism
• Maintain organized administrative and financial records

Administrative Family Coordinator - Leavitt Funeral Home - Parkersburg, WV

(2022-06 - 2026-01)

• Coordinated daily operations for a busy funeral home serving multiple families simultaneously
• Managed state paperwork, permits, licenses, and administrative documentation
• Provided compassionate customer service and support to families during difficult circumstances
• Maintained scheduling, records management, and office organization
• Assisted with event coordination and operational logistics

Area Supervisor - ResCare Community Living - Parkersburg, WV

(2019-07 - 2021-07)

• Supervised and scheduled 80+ employees across multiple locations
• Oversaw daily operations and ensured compliance with organizational policies
• Managed staffing coordination, employee support, and operational problem-solving
• Assisted with training and staff development initiatives

Scheduling Coordinator - 1st Choice Home Care, LLC - Belpre, OH

(2020-09 - 2021-01)

• Coordinated employee schedules and staffing coverage
• Assisted with hiring, onboarding, and training new employees
• Maintained scheduling accuracy and administrative records

Barista - STOKED - Parkersburg, WV

(2019-02 - 2020-09)

• Provided high-quality customer service in a fast-paced café environment
• Operated POS systems and handled cash transactions accurately
• Maintained merchandising displays and front counter presentation
• Prepared handcrafted beverages and managed customer orders efficiently

Teacher Assistant - Imagination Station Child Development Center - Parkersburg, WV

(2017-01 - 2019-04)

• Assisted with daily classroom operations and child supervision
• Maintained organized learning environments and supported staff coordination

Psychology - Washington State Community College

High School Diploma / GED