Desktop Support Technician / Independent IT Support - PointInk / Project-Based Support - Las Vegas, NV
(2021-01)
- Provide in-person and remote desktop support for home and small-office users, including computer diagnosis, repair, software troubleshooting, and hardware installation.
- Install, configure, and troubleshoot Windows systems; support basic Linux and Unix environments from coursework and hands-on use.
- Resolve user issues involving malware and spyware removal, data recovery, data backup setup, driver problems, performance issues, Wi-Fi/router setup, printers, scanners, and Outlook configuration.
- Perform routine maintenance for small-business clients, including OS security patching, OS upgrades, software updates, and firmware updates.
- Use TeamViewer, Windows Remote Desktop, phone support, and email instructions to guide non-technical users through issue resolution.
- Research vendor documentation and escalate unresolved hardware or software issues to suppliers while helping clients apply recommended fixes.
Independent Driver / Customer Service Provider - Rideshare Platforms - Las Vegas, NV
(2024-01)
- Provide customer-facing service in a high-volume Las Vegas market while managing routes, timing, safety, and customer expectations.
- Use mobile applications, GPS, digital payments, and real-time communication to complete service requests efficiently.
Ophthalmic Laboratory Technician - LabTech Southwest - Las Vegas, NV
(2017-11 - 2019-10)
- Fabricated lenses, performed quality control inspections, and completed frame adjustments according to order requirements.
- Collaborated with optometrists and dispensing opticians to fulfill eyeglass orders accurately and on schedule.
- Managed inventory, stocked incoming lenses, prepared shipments, and supported wholesale outreach to independent optical stores.
- Maintained accuracy and attention to detail in a deadline-driven production environment.
Computer Technician and Sales Associate - The UPS Store #0007 and #2804 - San Diego, CA and Dallas, TX
(2012-11 - 2017-12)
- Maintained public-use computers and staff workstations, including Windows installs, software patching, issue triage, and coordination with leased-equipment suppliers.
- Benchmarked workstation hardware to identify performance bottlenecks, then upgraded hardware or tuned software configurations to improve reliability.
- Supported customers with shipping, packing, document services, mail forwarding, POS transactions, and product questions in a fast-paced retail environment.
- Served as Lead Mail Forwarding Associate, following customer instructions accurately and protecting time-sensitive customer documents.
Lead Project Manager / Production and Customer Service Specialist - FedEx Office and Print Services (Kinko's) - Issaquah, WA and San Diego, CA
(2004-10 - 2010-11)
- Promoted through five roles from front counter and shipping into production, signs and graphics, and Lead Project Manager responsibilities.
- Managed print and sign projects from customer intake through scoping, scheduling, production, quality review, and delivery.
- Earned President's Club recognition three consecutive years from 2006 to 2008 for service and sales excellence.
- Helped improve retail store ranking from 50% to 85% by motivating team members to improve customer service and follow-through.
- Grew monthly Signs and Graphics sales from approximately $12,000 to $17,000 within two months through quality improvements and improved product guidance.
