DeAndre Gordon

Hello, my name is DeAndre Gordon. I am a 29 year old male from Chicago Illinois, 10 years in customer service 10 years in sales very Seasoned Customer Service Representative with 3 years of experience providing exceptional support and resolving technical issues. Expert in fostering positive customer relationships and delivering tailored solutions. Adept at maintaining professionalism in high-volume settings; seeking to leverage skills in a new Customer Service Representative role.

Asurion

Insurance Claims Specialist | Houston, TX

| Jul 2023 - Present

• Negotiate fair settlements to resolve insurance claims efficiently and equitably.
• Develop and implement claim review strategies to ensure thorough and accurate assessments.
• Validate claim authenticity, preventing fraud, and process payments in a timely manner.

Continuum Global Solutions

Verizon Wireless Technical Support | Houston, TX | Nov 2021 - Jul 2023

• Provided comprehensive technical support for cellular and wireless home phone users, resolving hardware and network issues to ensure customer satisfaction.
• Analyzed and addressed billing inquiries and plan modifications, employing critical thinking to achieve efficient and accurate resolutions.
• Enhanced customer engagements by offering tailored Verizon services and add-ons, leveraging sales techniques to add value during support calls.

Comcast

Customer Service Representative | Chicago, IL | Jun 2020 - Nov 2021

• Resolved technical issues and addressed account inquiries during initial customer interactions, efficiently conveying information and instructions.
• Fostered and sustained positive customer relationships through attentive service and effective communication.
• Provided tailored product recommendations by assessing customer needs and recognizing purchasing cues.
• Maintained professionalism and poise in a high-volume, dynamic environment, adeptly handling stressful situations and de-escalating conflicts.

Argosy University

Computer Science, Computer Science | Remote | Jul 2020

Youth Connections Charter High School

Diploma, Highschool Diploma | Chicago, IL | Jun 2013