DeAndre Gordon
High efficient, Customer service agent
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About
Hello, my name is DeAndre Gordon. I am a 29 year old male from Chicago Illinois, 10 years in customer service 10 years in sales very Seasoned Customer Service Representative with 3 years of experience providing exceptional support and resolving technical issues. Expert in fostering positive customer relationships and delivering tailored solutions. Adept at maintaining professionalism in high-volume settings; seeking to leverage skills in a new Customer Service Representative role.
Experience
Asurion
Insurance Claims Specialist | Houston, TX
| Jul 2023 - Present
- Negotiate fair settlements to resolve insurance claims efficiently and equitably.
- Develop and implement claim review strategies to ensure thorough and accurate assessments.
- Validate claim authenticity, preventing fraud, and process payments in a timely manner.
Continuum Global Solutions
Verizon Wireless Technical Support | Houston, TX | Nov 2021 - Jul 2023
- Provided comprehensive technical support for cellular and wireless home phone users, resolving hardware and network issues to ensure customer satisfaction.
- Analyzed and addressed billing inquiries and plan modifications, employing critical thinking to achieve efficient and accurate resolutions.
- Enhanced customer engagements by offering tailored Verizon services and add-ons, leveraging sales techniques to add value during support calls.
Comcast
Customer Service Representative | Chicago, IL | Jun 2020 - Nov 2021
- Resolved technical issues and addressed account inquiries during initial customer interactions, efficiently conveying information and instructions.
- Fostered and sustained positive customer relationships through attentive service and effective communication.
- Provided tailored product recommendations by assessing customer needs and recognizing purchasing cues.
- Maintained professionalism and poise in a high-volume, dynamic environment, adeptly handling stressful situations and de-escalating conflicts.
Education
Argosy University
Computer Science, Computer Science | Remote | Jul 2020
Youth Connections Charter High School
Diploma, Highschool Diploma | Chicago, IL | Jun 2013
