Deanna Battaglia

Dynamic and results-driven professional with extensive experience in customer service, excelling in animal handling and customer relations. Proven ability to enhance client relationships and train staff effectively. Skilled in appointment scheduling and problem-solving, ensuring optimal grooming services and client satisfaction. Committed to maintaining high standards of care for people and pets.

Dog & Cat Groomer at Petsmart (2019-10 – Present)

• Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention
• Utilized specialized tools and equipment to safely trim nails, clean ears, and maintain proper hygiene for dogs
• Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service
• Managed appointment scheduling system efficiently, maximizing productivity while accommodating client preferences
• Assisted in training new groomers on best practices for dog handling, grooming techniques, and customer service skills
• Advised clients on appropriate at-home maintenance between grooming appointments including brushing techniques specific to their dog's coat type
• Managed inventory of grooming supplies effectively by monitoring stock levels regularly

Server/Trainer at Bowl and Barrel (2019-03 – 2019-10)

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Trained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of service
• Mentored junior servers by providing guidance and feedback on their performance to improve overall service delivery

Shift Lead at Bellagreen (2018-10 – 2019-03)

• Supervised daily operations to ensure efficient workflow and adherence to safety protocols
• Trained new staff on operational procedures and customer service standards
• Monitored inventory levels and coordinated restocking efforts for optimal supply management
• Resolved customer inquiries and complaints, ensuring a positive dining experience

Trainer/Bartender/Server at Alamo Drafthouse (2016-11 – 2018-10)

• Helped to manage other servers and kept them on task and organized
• Demonstrated deep product knowledge when discussing menu options and making recommendations to customers
• Oversaw all private events and worked closely with hosts to assure any and all needs were met
• Trained all front-of-house staff on serving protocols, safe food handling, and time management
• Served customers as needed, providing stellar service and with a focus on encouraging repeat business

Merchandiser at Gap (2015-12 – 2018-03)

• Kept floor stocked and organized
• Helped to checkout customers and place online orders when necessary
• Assisted customers in finding product on floor that fits customer's needs
• Helped set up new stock and displays
• Monitored floor and helped to prevent loss in inventory

High School Diploma – R. L. Turner (2011-06)