Deanna Bro

Dedicated and customer-focused professional with a proven track record in building rapport with key decision-makers, ensuring quality standards, and driving sales growth through effective upselling strategies. Looking to leverage my skills at Cintas, to enhance customer relationships and support company goals.

Customer Service Representative at Waste Management (2020-04 – 2025-07)

• Developed strong relationships with clients, effectively addressing their waste management needs and increasing customer retention by 35%.
• Proactively solved customer concerns, ensuring adherence to quality standards and enhancing overall satisfaction.
• Executed upselling and cross-selling strategies that contributed to a 25% growth in service subscriptions.
• Negotiated service agreement renewals, maintaining compliance with industry regulations and enhancing client loyalty.

Customer Service Representative at ABC Company (2020-01 – 2020-04)

• Built relationships with key clients, resulting in a 30% increase in customer retention during a transitional period.
• Addressed and resolved customer concerns proactively, ensuring high levels of satisfaction.
• Collaborated with sales teams to upsell and cross-sell products, contributing to a revenue increase of $100,000 over the duration of employment.

Delivery Driver at XYZ Logistics (2017-06 – 2019-12)

• Operated vehicles over 10,000 lbs in compliance with DOT regulations, ensuring safety and efficiency.
• Managed inventory control and documentation, optimizing delivery routes and reducing costs by 15%.
• Provided exceptional customer service by responding to inquiries and resolving issues promptly.

High School Diploma – Southfield High School (2009-06)