Project Manager at Amazon (2023-01 – Present)
- Manage a team of 15 remote customer support agents, ensuring consistent performance and high levels of customer satisfaction.
- Managed client relationships, serving as the primary point of contact for project updates, feedback, and conflict resolution
- Enhanced team collaboration through regular check-ins, virtual team-building activities, and performance tracking.
- Supported the team in troubleshooting issues and finding creative solutions to meet client expectations.
Remote Team Supervisor at Remote Solutions, LLC. (2019-07 – 2023-01)
- Supervised a team of 10 remote sales representatives, driving sales targets and ensuring the team maintained a high level of productivity.
- Utilized Salesforce and Google Meet to monitor performance, conduct training sessions, and facilitate team meetings.
- Developed and delivered weekly performance reports, identifying opportunities for process improvement.
Customer Service Representative at Global Virtual Solutions (2016-07 – 2019-05)
- Responded to customer inquiries via phone, email, and live chat, providing accurate information regarding products, services, and policies.
- Assisted customers in navigating the company website to place orders, track shipments, and resolve issues.
- Processed customer orders, ensuring accuracy and timely delivery, while keeping customers informed of order status.
