DeAnna Hall

Customer Service Representative with 4 years of experience improving resident and shopper experiences through attentive support and process innovation management. Excels at resolving conflicts, documenting accurate records, and maintaining operational continuity during night shifts and busy retail hours. Aims to apply strong empathy and process focus to enhance customer satisfaction and retention.

Cashier Team Member - Fireplace Grocery - Shawnee ok

(2019-05 - 2019-10)

• Managed daily cash drawer reconciliations, counted closing till and resolved discrepancies before shift end.
• Processed customer transactions using POS terminals, handled cash and card payments with accurate receipts.
• Assisted customers with product inquiries and promotions, increasing average basket size during peak hours.
• Recorded voids and refunds in transaction logs, investigated irregular patterns and reported to supervisor.
• Maintained clean checkout area and restocked impulse displays to support smooth transaction flow.

Night Supervisor - Brookdale Assisted Living - Midwest City

(2015-07 - 2017-10)

• Supervised overnight nursing staff, assigned patient rounds, and resolved clinical escalations promptly.
• Conducted nightly safety rounds across 52-bed unit, documented hazards, and logged corrective actions.
• Coordinated medication administration schedule with pharmacy to reduce late doses during night shifts.
• Managed shift handoffs, compiled concise patient summaries, and cut morning report time for day team.
• Trained new night hires on EMR documentation standards and audit compliance for chart accuracy.
• Monitored overnight staffing levels, adjusted assignments to match acuity, and maintained patient coverage.
• Implemented a nocturnal fall-prevention checklist that improved bedside checks and staff adherence.
• Coached CNAs on site transfer techniques during shifts, decreasing resident fall risk.
• Audited overnight charts weekly for documentation gaps and submitted correction plans to QI.
• Managed emergency responses overnight, coordinating with EMTs and restoring unit stability.
• Logged incident reports and followed up with families and physicians per facility policy.
• Adjusted staff assignments nightly to match resident acuity, maintaining full coverage.

GED - Woodward Alternative School (2006-02 - 2006-06)