Deanna Listenbee

Dynamic professional with over 10 years of experience in patient care coordination and high-needs case management. Expert in intake, assessment, and treatment planning, with proven skills in multi-agency collaboration with client and facilities. I am Certified QMHP and CPR certified, proficient in Microsoft Office and dedicated to delivering seamless, compassionate care in diverse healthcare settings.

I am professionally and seamlessly coordinate services with helping patients bridge the transitions to hospice services with also developing long-term relationships at each facility to reinforce provider of choice recommendation.

Administrative Care Coordinator - Southern Area Behavioral Healthcare - Dallas, TX

(2025-04 - 2026-01)

• Facilitated patient intake and coordinated care plans to ensure timely and appropriate healthcare services.
• Supported patient and family engagement through effective communication and care planning.
• Collaborated with healthcare teams to maintain seamless patient contact and service delivery.

Health Administration - Prairie Estates - Frisco, TX

(2024-02 - 2024-10)

• Oversaw occupational therapy meetings and ensured completion of in-services to support patient care quality.
• Maintained accurate patient census and ensured all healthcare providers had necessary patient information.
• Coordinated communication between doctors, dentists, and healthcare staff to facilitate comprehensive care.

Case Manager Home Health - True Mental Health Services-Dallas, TX - Dallas, TX

(2022-04 - 2024-03)

• Managed high-needs caseload, conducting comprehensive assessments and coordinating treatment services to meet patient and family needs.
• Completed ANSA assessments and developed individualized care plans to support client health outcomes.
• Advocated for clients and facilitated care delivery through calls, in-person meetings, and virtual sessions.
• Collaborated with multidisciplinary teams to ensure continuity and quality of care.

High Needs Case Manager - Arizona Children Association

(2016-08 - 2018-08)

• Conducted needs assessments and coordinated treatment services for high-needs program participants.
• Facilitated Child and Family Team meetings, coordinating with schools, DCS, DDD, and other agencies to secure services.
• Developed and monitored treatment plans, adjusting services to meet client goals and contract requirements.
• Maintained ongoing communication with team members to monitor progress and ensure client support.

Adult Service Coordinator - Andrews Center - Tyler, TX

(2016-01 - 2016-06)

• Provided intensive rehabilitation services including assessment, service planning, and coordination for consumers with psychiatric and substance abuse disorders.
• Managed a caseload of approximately 200 consumers, delivering crisis intervention, advocacy, and skills training.
• Coordinated services to meet moderate to high intensity needs, ensuring comprehensive care delivery.

Master's degree - Healthcare Management - Grand Canyon University (2022-03 - 2024-10)

Bachelor's - Social work - Stephen F Austin State University (2013-08 - 2015-05)

Associate's degree - Social Work - Tyler Junior College (2011-12 - 2013-05)