Deanna Murphy

I have 7 years customer support., I answer the phone and book weddings and events.. So I am very detailed oriented . Work well under pressure and can multitask.

Shift Manager/ Event Coordinator - Camp31bar&Grill - Brewton, AL

(2001-03)

Waitress, do caterings, help plan and weddings, also answer the phone to schedule reservations, caterings, to go orders for business, lastly scheduling for events for our rental building..

• Shift Manager duties:
• Team Leadership: Oversaw and supervised a team of employees, maintaining a positive work environment and ensuring adherence to company policies and procedures.
• Shift Operations: Managed day-to-day operations, including opening and closing procedures, cash handling, inventory management, and ensuring a smooth workflow.
• Staff Scheduling: Created and implemented employee schedules, considering business needs, staff availability, and labor budget requirements.
• Training and Development: Conducted training sessions for new hires, providing guidance on company standards, job responsibilities, and customer service excellence.
• Customer Service: Ensured exceptional customer experiences by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction.
• Performance Management: Monitored employee performance, providing constructive feedback, coaching, and recognition to foster professional growth and improve productivity.
• Problem Solving: Proactively identified and resolved operational issues, including customer complaints, staffing challenges, and equipment malfunctions, to minimize disruptions.
• Compliance and Safety: Enforced safety protocols, food handling guidelines, and hygiene standards to maintain a safe and clean work environment.
• Communication: Facilitated effective communication among team members, management, and other departments, ensuring a coordinated and cohesive work atmosphere.
• Reporting and Documentation: Prepared shift reports, including sales, inventory, and labor data, and maintained accurate records for financial and operational purposes.
• Event Coordinator duties:
• Event Planning: Coordinated and executed various types of events, including conferences, corporate meetings, weddings, and social gatherings, from inception to completion.
• Client Communication: Interacted with clients to determine event requirements, preferences, and budgets, ensuring their vision is translated into a successful event.
• Vendor Management: Sourced, negotiated contracts, and managed relationships with vendors, such as caterers, decorators, audio-visual technicians, and transportation providers.
• Budgeting and Financial Management: Developed event budgets, tracked expenses, and managed financial resources effectively to achieve cost efficiency and meet client expectations.
• Logistics and Coordination: Oversaw logistics such as venue selection, equipment rental, transportation, and accommodation, ensuring seamless coordination and timely execution.
• Event Promotion and Marketing: Collaborated with marketing teams to develop event promotion strategies, including online and offline advertising, social media campaigns, and press releases.
• Timeline and Schedule Management: Created detailed event timelines, coordinating all aspects of the event, including setup, vendor arrivals, program flow, and breakdown.
• On-site Event Management: Supervised event setup, managed staff, vendors, and volunteers, and addressed any issues or emergencies that arose during the event.
• Attendee Experience: Ensured a positive experience for event attendees, providing excellent customer service, handling inquiries, and resolving issues promptly and professionally.

Some college - Business - Jefferson Community and Technical College