Operations & Executive Support Coordinator (Project-Based) - Leader One
(2022-01)
Provide operational and systems support in a fast-moving, founder-led environment focused on execution, structure, and workflow clarity.
- Manage scheduling, coordination, and operational workflows across multiple priorities to ensure execution stays on track
- Develop and maintain internal systems, workflows, and documentation to improve clarity and efficiency
- Contribute to SOP design and process improvements supporting scalable operations
- Track tasks, deadlines, and deliverables to ensure consistent follow-through across initiatives
- Provide hands-on operational support in a fast-moving environment, leveraging AI tools to improve workflow efficiency, communication, and execution speed
Operations Manager / Client Service - Quantum Diagnostics Lab
(2020-01 - 2022-12)
Launched and scaled end-to-end COVID testing operations, building systems, teams, and workflows to deliver accurate results under high-volume, time-sensitive conditions during the COVID-19 pandemic.
- Built end-to-end operational systems including workflows, SOPs, and handoffs to improve throughput, reduce errors, and maintain execution flow
- Managed IMS (Inventory Management System) alongside spreadsheet-based tracking to monitor, allocate, and control critical testing supplies during global shortages, ensuring uninterrupted operations
- Developed internal tracking systems using IMS + spreadsheets to assign, schedule, and coordinate drivers to daily pickup locations based on route timing and operational demand
- Coordinated logistics including daily routes, pickup schedules, supply readiness, and lab handoffs to maintain consistent operational flow
- Managed and supported field teams including couriers, data-entry staff, and phlebotomists, setting daily execution standards and ensuring accountability
- Resolved client service and workflow issues with clear ownership and rapid follow-through to protect operational continuity and customer trust
- Built reporting systems tracking volume, turnaround time, and accuracy to ensure operational visibility and performance accountability
- Managed contractor reporting and payment accuracy to ensure clean operational and financial records
Branch Manager | Lending Specialist | Financial Center Lending Specialist - Bank of America | Supreme Lending
(2017-01 - 2020-12)
High-volume lending operations role focused on managing end-to-end transaction workflows, client communication, and documentation accuracy in a fast-paced financial environment.
- Managed end-to-end transaction workflows from application through completion across high-volume, time-sensitive environments
- Coordinated clients, internal teams, and third-party stakeholders to ensure smooth, accurate progression of active transactions
- Ensured completeness and accuracy of documentation under strict deadlines to prevent delays in execution
- Resolved workflow breakdowns and documentation issues to maintain momentum and keep transactions moving forward
- Served as primary communication point for clients, providing clarity, updates, and issue resolution throughout the process
- Oversaw branch-level operations at Supreme Lending, managing workflow coordination, communication flow, and execution across multiple concurrent files
Bookkeeper / Accounting & Operations Support - Freedom Business Solutions
(2015-01 - 2017-12)
Bookkeeping and operations support role providing financial record management, vendor coordination, and administrative execution across multiple small business clients.
- Managed bookkeeping operations including accounts payable, accounts receivable, and transaction tracking
- Maintained financial records and reporting using QuickBooks and spreadsheet systems
- Coordinated vendor communication and purchasing support to ensure operational continuity
- Processed payroll and supported administrative workflows across multiple small business clients
- Maintained organized documentation systems to ensure accuracy, traceability, and reporting clarity
