Deanne Salas

Accomplished Medical Office Manager with more than 20 years of progressive experience leading physician practices, supervising clinical teams, improving operational efficiency, managing revenue cycle functions, and delivering exceptional patient care. Recognized for strengthening practice performance through staff development, workflow optimization, insurance claim resolution, and hands-on leadership. Proven ability to balance business operations with compassionate patient care while building high-performing teams and supporting providers.

Office Manager at First Steps Pediatrics, PLLC (2019-10 – Present)

• Direct all day-to-day operations for a busy pediatric practice, overseeing staffing, scheduling, workflow, billing, and electronic health records.
• Recruit, hire, onboard, train, and mentor employees and medical assistant externs.
• Manage staff schedules and daily clinical assignments to maximize productivity and patient satisfaction.
• Instrumental in recovering more than $200,000 in previously unpaid UnitedHealthcare claims through detailed research, appeals, payer negotiations, and persistent follow-up.
• Improve revenue cycle performance by reducing outstanding accounts receivable and resolving complex insurance issues.
• Partner with physicians to improve office efficiency while maintaining HIPAA compliance and exceptional patient service.
• Continue to provide direct clinical support whenever needed to ensure seamless patient care.

Medical Assistant Instructor at Southern Careers Institute (2024-05 – 2025-04)

• Taught classroom and hands-on clinical skills, maintained gradebooks, and prepared students for state certification examinations.

Medical Assistant Instructor at College of Healthcare Professionals (2023-06 – 2023-12)

• Taught classroom and hands-on clinical skills, maintained gradebooks, and prepared students for state certification examinations.
• Managed up to three classes simultaneously while delivering administrative and clinical instruction for future Medical Assistants.

Medical Assistant at MacGregor Medical Center (2011-10 – 2019-10)

• Provided comprehensive clinical support including patient intake, vital signs, physician assistance, phlebotomy, laboratory testing, patient callbacks, and new employee training.

Information Systems Technician at United States Navy (1998-06 – 2004-03)

• Supervised six technicians, managed records for over 600 personnel, maintained inventory, developed databases, and supported medical operations during deployments.

Certified Medical Assistant in Medical Assistant – Westwood College of Technology (2005)

High School Diploma – Medina Valley High School (1998)