Customer Service Professional
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Friendly and results-driven hospitality professional with 15+ years of experience in hotel operations, guest services, and business development. Proven success leading teams, improving operations, and creating exceptional guest experiences in a variety of hospitality and customer-focused environments. Recognized for outstanding communication, problem-solving, and the ability to build lasting relationships that drive guest satisfaction and business growth.
Hospitality Consultant at Grits and Grace Hospitality (2020-01 – Present)
Provide operational support to hotel properties including guest service assistance, front desk coverage, and sales support.
Guest Relations Host at Georgia Aquarium (2023-01 – 2024-12)
Greeted visitors, led tours, and hosted events while delivering excellent customer service to large numbers of guests.
General Manager at Country Inn & Suites (2017-01 – 2019-12)
Managed operations of a 67-room hotel including front desk supervision, guest relations, staffing, and financial reporting.
General Manager at SureStay by Best Western (2015-01 – 2017-12)
Directed hotel operations in a busy tourist market while ensuring positive guest experiences and efficient front desk service.
Owner / Operator at The Attic Upstairs (2009-01 – 2015-12)
Owned and operated a retail boutique managing merchandising, customer service, inventory, and daily operations.
Marketing Director at Dart Advantage Logistics (2004-01 – 2009-12)
Directed national marketing initiatives and coordinated large trade show events.
Marketing Manager at JOA Marine (2000-01 – 2004-12)
Managed marketing programs and customer engagement events.
Direct Marketing Specialist at Atlanta Journal-Constitution (1994-01 – 1999-12)
Award-winning sales representative. Salesperson of the Year (1996) and Most Distinguished Salesperson (1998).
