Patient Relations Representative - Providence Medical Group Gresham - Gresham, OR
(2019-12 - 2024-10)
- Maximized office efficiency by answering more than 200 or more incoming calls per day to provide office information and transfer calls to desired personal
- Check in Patients
- Schedule Patients
- Collect Copays
- Balance copays at end of day
- Verified Insurance and prior authorization as well as getting referrals for specialty Practices
- Navigates multiple and complex data systems to research and or / record pertinent information in compliance with policies
- Processed Reports for cancer screening Patients
- Bank reconciliations reports
- Worked over time for Covid Clinic nights and weekends
- Delivered high-quality administrative and customer service to sustain patient and work flows
Medical Receptionist/Referral Coordinator - Pediatric Therapy Associates/Oregon Aquatic
(2019-01 - 2019-10)
- Checked in 191 patients daily
- Maximized office efficiency by answering more than 200 or more incoming calls per day to provide office information and transfer calls to desired personal
- Scheduled and followed up on patient appointments
- Collected and processed patient payments and maintained patient files
- Processed patient payments and scanned identification and insurance cards
- Processed and scheduled all incoming referrals
- Filed all paper charts
- Prepared all charts for next day
Scheduling Coordinator - NW Gastroenterology
(2016-05 - 2018-08)
- Answered all incoming phone calls for a very busy practice
- Managed scheduling of all procedures, appointments and surgeries for busy healthcare Doctors
- Handled and scheduled all incoming referrals
- Worked directly with Nurses to get in high Priority patients
- Make patient appointments and monitors appointment schedules daily
- Review charts and adjust daily provider schedules to ensure accuracy in scheduling and visit preparedness
Medical Receptionist/Referral Coordinator/Records - Multnomah Orthopedics
(2014-12 - 2016-04)
- Straightened up the waiting room so that it remained neat and organized
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Updated group medical records and technical library to support smooth office operations
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Handled all Incoming Referrals and scheduled Patients
Customer Care Representative - Orthopedics NW
(2012-10 - 2014-11)
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Took messages from patients and relayed to the appropriate staff
- Handled all office supply ordering including ink cartridges, toner and paper
- Informed patients of financial responsibilities prior to rendering services
- Interviewed patients to collect medical information and insurance details
- Straightened up the waiting room so that it remained neat and organized
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Answered Multi lined phones
Lead Receptionist - Calcagno Pediatrics, Office Supply
(2006-09 - 2007-08)
- Lead Team of 7 Receptionist's engaged in delivering assistance to customer service department on daily basis
- Wrote schedules for front office staff
- Oversaw patient care
- Collected all copay's and Balanced book's
- Fixed Computer problems
- Ordered office supplies
Medical Receptionist - The Oregon Clinic Urology
(2000-11 - 2005-09)
- Processed patient payments and scanned identification and insurance cards
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Collected Co pays and Balanced Daily
- Interviewed patients to collect medical information and insurance details
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Straightened up the waiting room so that it remained neat and organized
- Took messages from patients and relayed to the appropriate staff
- Delivered high-quality administrative and customer service to sustain patient and work flows
