OB/GYN Practice Manager,
Holy Cross Health (2025-present)
Center Manager, CSL Plasma (2023-2025)
Direct all aspects of Bilingual plasma center operations, ensuring compliance with FDA, GHA, CLIA and internal quality standards
- Direct all aspects of Bilingual plasma center operations, ensuring compliance with FDA, GHA, CLIA and internal quality standards by collaborating closely with the Quality Department and enforcing SOPs/WIs.
- Lead and develop a high-performing team through strategic staffing, training, coaching, and performance management, fostering a culture of accountability and continuous improvement.
- Oversee financial performance of the center, including budget planning, cost control, and revenue optimization. Analyze financial reports to identify trends, forecast needs, and implement corrective actions to meet profitability targets.
- Manage center inventory and procurement processes to ensure cost-effective supply chain operations and minimize waste.
- Develop and execute local marketing strategies to drive donor recruitment and retention, contributing to overall center growth and community engagement.
- Investigate and resolve donor and employee concerns to maintain a safe, respectful, and high-morale environment.
- Partner with HR and corporate leadership to ensure compliance with labor laws, company policies, and fair employment practices.
Clinic Supervisor & Interim Practice Manager at Johns Hopkins Medicine (2019-09 – 2023-04)
Directed daily operations of clinical and administrative teams, ensuring compliance with OSHA, JCAHO, CLIA, and HIPAA standards
- Directed daily operations of clinical and administrative teams, ensuring compliance with OSHA, JCAHO, CLIA, and HIPAA standards.
- Developed and maintained physician schedules based on patient volume, provider availability, and exam room utilization.
- Managed staff scheduling, leave approvals, and attendance tracking using Kronos; ensured accurate payroll processing.
- Conducted mid-year and annual performance evaluations, implemented performance improvement plans, and supported staff development.
- Oversaw inventory management and supply procurement to support clinical efficiency and cost control.
- Prepared and analyzed monthly revenue and expense reports to support financial planning and operational decision-making.
- Led onboarding and orientation for new hires, including supervisors, administrative, and clinical personnel.
- Provided direct patient care support, including phlebotomy, medication administration, immunizations, and execution of standing orders.
Clinical Coordinator at University of Maryland Health Center (2011-09 – 2019-09)
Managed daily clinical operations for Women's Health and Primary Care units, ensuring efficient workflows, patient satisfaction, and regulatory compliance
- Managed daily clinical operations for Women's Health and Primary Care units, ensuring efficient workflows, patient satisfaction, and regulatory compliance.
- Developed and maintained staffing schedules; coordinated physician and assistant pairings to optimize patient flow and care delivery.
- Successfully led preparation for two ACHA accreditation audits, ensuring full compliance with clinical standards and documentation.
- Oversaw inventory management, including ordering, tracking, and safe disposal of expired medications and supplies.
- Served as Risk Management Lead, identifying and mitigating clinical risks to ensure patient and staff safety.
- Participated in panel interviews and led onboarding and orientation for new clinical and administrative staff.
- Provided training, mentorship, and ongoing support to clinical staff to promote professional development and high-quality care.
- Coordinated insurance approvals, ordered medical devices, and facilitated patient education and consent for specialized procedures (e.g., Nexplanon, IUD, Colposcopy).
- Conducted data analysis to evaluate and improve clinical processes and patient outcomes.
- Supported direct patient care, including phlebotomy, IV insertion/removal, medication administration, and specimen collection for diagnostic testing (Mono, Strep, Flu, Adenovirus).
Office Manager at Uni-Select USA (2004-05 – 2009-11)
Oversaw daily office operations, ensuring smooth workflow and coordination across departments
- Oversaw daily office operations, ensuring smooth workflow and coordination across departments.
- Managed shipping and delivery schedules, maintaining accurate tracking and timely distribution of goods.
- Conducted regular inventory audits using both physical counts and electronic database systems to ensure supply accuracy and availability.
- Processed invoices and billing statements, maintaining accurate records in accounts receivable/payable systems.
- Ordered and maintained office supplies to support operational efficiency.
- Operated a multi-line phone system, delivering exceptional customer service and resolving client concerns promptly and professionally.
- Addressed and resolved customer complaints, contributing to improved service satisfaction and client retention.
