Assistant Manager at Dollar General (2023-01 – 2025-09)
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Provided friendly customer service to all guests.
- Provided excellent customer service in a timely manner.
- Resolved customer service issues to ensure customer satisfaction.
- Coached team members on providing exceptional customer service.
- Assisted in managing daily store operations and maintaining stock levels.
- Trained new employees on company policies and customer service standards.
- Coordinated merchandising efforts to enhance product visibility and appeal.
Customer Service Representative at Walmart (2020-01 – 2024-01)
- Provided prompt and courteous assistance to customers via phone and email.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
