Debora Lopez

Certified Nursing Assistant providing direct patient care in an acute hospital setting, with hands-on experience in ADLs, vital signs, mobility support, and clinical documentation. Recognized for accurate charting and clear communication with nurses, patients, and families. Bilingual in English and Spanish; currently continuing nursing coursework at West Coast University.

Certified Nursing Assistant at Knolls West Hospital (2026-03 – Present)

• Deliver direct patient care with ADLs including bathing, grooming, feeding, toileting, and repositioning for a full patient assignment each shift.
• Measure and record vital signs, intake and output, and patient observations, reporting changes to the assigned nurse for timely treatment adjustments.
• Support mobility and fall prevention through safe transfers, ambulation assistance, and correct use of lifting and transfer equipment.
• Document care accurately in the patient record and provide concise shift reports that keep the care team aligned on each patient's status.
• Communicate with patients and families about progress, care routines, and comfort needs, easing anxiety during hospitalization.
• Maintain infection-control and patient-privacy standards across all care interactions.

Receptionist / Office Manager at B G Collision Repair (2023-04 – 2025-11)

• Managed front-desk operations for a high-volume shop, checking customers and vehicles in and out while maintaining accurate liability records.
• Billed and collected invoices, ran weekly payroll, and negotiated repair and payment terms with insurance carriers.
• Tracked parts orders through delivery, resolving shortages and damaged shipments to hold promised completion dates.
• Scheduled and coordinated the repair calendar, keeping work moving against committed deadlines.
• De-escalated customer questions, concerns, and disputes with a calm, solution-focused approach.

Billing Clerk at Junction Cargo Brokerage (2022-05 – 2023-04)

• Prepared and issued client invoices, reconciling accounts and correcting billing discrepancies.
• Followed up on current and past-due balances by phone and email, documenting every contact.
• Answered client questions on account status and provided supporting documentation on request.

Patient Service Representative at South Gate Dog and Cat Hospital (2021-04 – 2021-09)

• Greeted clients and patients, collected co-pays, and built visit invoices in a fast-paced clinical front office.
• Filed and tracked insurance claims and communicated directly with insurance agencies on coverage.
• Followed up on past-due accounts and upcoming payments, setting up arrangements that kept balances current.

Guest Advocate at Target (2021-09 – 2022-05)

• Greeted and assisted guests, resolving questions at the point of service.
• Managed timesheets and coordinated breaks to keep the floor staffed.

Cashier / Supervisor at Ross (2020-06 – 2021-04)

• Supervised front-end staff, assigning tasks and coverage during peak hours.
• Maintained a clean, stocked, and organized sales floor.

Cashier / Shift Leader at Steak & Shake (2018-03 – 2020-05)

• Built weekly employee schedules and adjusted coverage for callouts.
• Led shift meetings on weekly goals as directed by management.
• Supported kitchen, cashier, and inventory functions during peak service.

Certified Nursing Assistant (CNA) – Mission Career College (2026-01 – 2026-02)

Nursing Coursework – West Coast University (2026-06)

High School Diploma – King Drew Medical Magnet High School (2016-08 – 2020-06)