Certified Nursing Assistant at Knolls West Hospital (2026-03 – Present)
- Deliver direct patient care with ADLs including bathing, grooming, feeding, toileting, and repositioning for a full patient assignment each shift.
- Measure and record vital signs, intake and output, and patient observations, reporting changes to the assigned nurse for timely treatment adjustments.
- Support mobility and fall prevention through safe transfers, ambulation assistance, and correct use of lifting and transfer equipment.
- Document care accurately in the patient record and provide concise shift reports that keep the care team aligned on each patient's status.
- Communicate with patients and families about progress, care routines, and comfort needs, easing anxiety during hospitalization.
- Maintain infection-control and patient-privacy standards across all care interactions.
Receptionist / Office Manager at B G Collision Repair (2023-04 – 2025-11)
- Managed front-desk operations for a high-volume shop, checking customers and vehicles in and out while maintaining accurate liability records.
- Billed and collected invoices, ran weekly payroll, and negotiated repair and payment terms with insurance carriers.
- Tracked parts orders through delivery, resolving shortages and damaged shipments to hold promised completion dates.
- Scheduled and coordinated the repair calendar, keeping work moving against committed deadlines.
- De-escalated customer questions, concerns, and disputes with a calm, solution-focused approach.
Billing Clerk at Junction Cargo Brokerage (2022-05 – 2023-04)
- Prepared and issued client invoices, reconciling accounts and correcting billing discrepancies.
- Followed up on current and past-due balances by phone and email, documenting every contact.
- Answered client questions on account status and provided supporting documentation on request.
Patient Service Representative at South Gate Dog and Cat Hospital (2021-04 – 2021-09)
- Greeted clients and patients, collected co-pays, and built visit invoices in a fast-paced clinical front office.
- Filed and tracked insurance claims and communicated directly with insurance agencies on coverage.
- Followed up on past-due accounts and upcoming payments, setting up arrangements that kept balances current.
Guest Advocate at Target (2021-09 – 2022-05)
- Greeted and assisted guests, resolving questions at the point of service.
- Managed timesheets and coordinated breaks to keep the floor staffed.
Cashier / Supervisor at Ross (2020-06 – 2021-04)
- Supervised front-end staff, assigning tasks and coverage during peak hours.
- Maintained a clean, stocked, and organized sales floor.
Cashier / Shift Leader at Steak & Shake (2018-03 – 2020-05)
- Built weekly employee schedules and adjusted coverage for callouts.
- Led shift meetings on weekly goals as directed by management.
- Supported kitchen, cashier, and inventory functions during peak service.
