Deborah Bouchelle

Experienced dermatology and medical office professional with extensive experience in prescription and medication prior authorizations, including biologic medications, procedure prior authorizations, insurance coordination, patient scheduling, EMR documentation, medication refills, and direct patient care. Recently promoted to Office Manager with Advanced Dermatology and Cosmetic Surgery, bringing a strong combination of clinical knowledge, administrative expertise, insurance processes, and patient-service skills. Experienced working with electronic health records, payer and patient portals, protected health information, and specialty dermatology workflows.

Well suited for Prior Authorization Specialist, Medication Access Specialist, Specialty Pharmacy, and Medical Office Manager roles.

Office Manager / Medical Assistant (MA1) - Advanced Dermatology and Cosmetic Surgery - Annapolis, MD

(2014-12)

Recently promoted to Office Manager

• Work from home completing prescription prior authorizations for medications, including specialty and biologic medications, from submission through follow-up and status tracking.
• Coordinate with insurance companies, payer portals, pharmacies, providers, and patients to facilitate medication approvals and access.
• Complete procedure prior authorizations and maintain accurate supporting documentation.
• Enter and maintain sensitive patient information in the EMR and required portals while complying with HIPAA requirements.
• Process prescription refills and assist with medication-related patient requests and care coordination.
• Manage administrative responsibilities and support efficient patient and clinical workflows in the dermatology practice.
• Coordinate routine appointments, surgery, and Mohs procedures and communicate patient results professionally.
• More than nine years of direct clinic experience within the organization, including patient intake, direct patient care, surgical assistance, and dermatologic procedures.

Receptionist / Medical Assistant - Cosmetic Plastic Surgery of Maryland - Hanover, MD

(2020-05 - 2020-09)

• Managed multi-line phones, patient scheduling, follow-up with new patient leads, surgical charts, pre-operative paperwork, and patient care.
• Proficient in EMA and TouchMD EMR systems; assisted physicians with patient care and procedures.

Medical Assistant - Capital Dermatology Center

(2014 - 2020-05)

• Provided patient intake and clinical support; assisted physicians and PAs with dermatology procedures and patient-care needs.
• Scheduled patients, coordinated care, communicated results, and supported insurance-related processes.
• Maintained HIPAA-compliant EMR practices and developed extensive dermatology and Mohs experience.

Receptionist - Anne Arundel Dermatology Center

(2012 - 2014)

• Handled scheduling, patient intake, insurance-related responsibilities, EMR documentation, patient communication, and care coordination.

Administrative Assistant - Washington Adventist Hospital

(2010 - 2012)

• Managed multi-line phones, scheduled patients, maintained HIPAA-compliant records, and supported physicians with physical therapy and procedures.

High School Diploma - Laurel Senior High School

Esthetic License - Esthetics - Steiner Institute for Esthetics