Deborah de Bastos

my responsibilities are being the Office Manager, Sales Manager and General Manager at this location providing high-quality customer service, in person or on the phone monitor daily business transactions

Manager at Ashley Furniture HomeStore (2022-05 – Present)

• my responsibilities are being the Office Manager, Sales Manager and General Manager at this location
• providing high-quality customer service, in person or on the phone
• monitor daily business transactions
• responsible for running reports
• managing staff performance
• data entry
• assist training new employees
• reconcile the cash register
• balancing out all transactions at end of day
• building and leading teams of strong sales associates to assist in reaching sales goals
• leadership skills in strengthening and encouraging the sales team
• taking care of the financial wellbeing of a business, such as making sure budgets are being kept and profits are made
• ensure that all aspects of a business are operating smoothly
• make decisions on many important fronts from staffing to customer satisfaction

Personal Care Assistant at Tempus Unlimited formerly Cerebral Palsy Options (2011-11 – 2021-07)

• provides health care tasks, personal hygiene services, housekeeping tasks and other related support services essential to the consumer's health
• observes, records and reports all changes to supervisor

Deli Manager at Seabra Foods (2019-09 – 2021-03)

• oversee deli employees, ensuring appropriate food handling, customer service, and pursuit of sales goals
• manage employee schedules and time-off requests
• collaborate with the General Manager to produce displays and inventory
• check prices across multiple vendors to ensure the best cost
• place orders for products, supplies & merchandise
• responsible for deli inventory

Office Assistant at Regal House Furniture (2016-10 – 2018-05)

• answer phones and transfer to the appropriate staff member
• take and distribute accurate messages
• greet public and clients and direct them to the correct staff member
• monitor incoming emails and answer or forward as required
• fax, scan and copy documents
• maintain office filing system
• update and maintain databases
• retrieve information when requested
• type documents, reports and correspondence
• keep office area clean and tidy
• customer service
• collect payments
• data entry of orders and sales

Customer Service/Cashier at Christmas Tree Shops (2015-04 – 2015-12)

• assist customers to locate products & stock
• handling cash, credit cards & check transactions
• processing returns & refunds
• trainer

Deli Clerk/Front Door Asset Protection Clerk at BJ's Wholesale Club (2014-08 – 2015-02)

• making deli platters to order
• using the slicer, rotisserie oven & safety equipment
• greeting customers & checking sales receipts after purchases

Customer Service Representative at Bed Bath & Beyond--Call Center (2012-03 – 2014-07)

• answering phone calls within 3 rings
• order entry online, via email or by fax
• tracking the orders for the customer
• assisting customer's in locating merchandise
• resolving problems with orders which included billing, refunds and replacements
• assisted in customer's complaints and compliments
• responded back to the customer in a prompt and timely fashion
• helping out with the new employees
• received numerous amounts of compliments for my above and beyond great customer service

Supervisor at SODEXO, at U-MASS Dartmouth (2008-08 – 2011-05)

• responsible for the operations in the dining hall and dish room
• set up cash draw and at end of shift counted and balanced out
• maintained temperature of machines and filled out temperature logs
• ordered maintenance of machines when necessary
• handled paperwork for manager
• attended safety meetings
• filled in on overnight operations as supervisor when needed
• prepared and distributed rewards cards for birthdays and perfect attendance to the employees

Customer Service at Price Rite (2007-06 – 2010-09)

• tendering transactions with either cash, credit/debit cards or SNAP
• stocking merchandise

Diploma – New Bedford High School (1987-09 – 1991-06)