Manager at Ashley Furniture HomeStore (2022-05 – Present)
- my responsibilities are being the Office Manager, Sales Manager and General Manager at this location
- providing high-quality customer service, in person or on the phone
- monitor daily business transactions
- responsible for running reports
- managing staff performance
- data entry
- assist training new employees
- reconcile the cash register
- balancing out all transactions at end of day
- building and leading teams of strong sales associates to assist in reaching sales goals
- leadership skills in strengthening and encouraging the sales team
- taking care of the financial wellbeing of a business, such as making sure budgets are being kept and profits are made
- ensure that all aspects of a business are operating smoothly
- make decisions on many important fronts from staffing to customer satisfaction
Personal Care Assistant at Tempus Unlimited formerly Cerebral Palsy Options (2011-11 – 2021-07)
- provides health care tasks, personal hygiene services, housekeeping tasks and other related support services essential to the consumer's health
- observes, records and reports all changes to supervisor
Deli Manager at Seabra Foods (2019-09 – 2021-03)
- oversee deli employees, ensuring appropriate food handling, customer service, and pursuit of sales goals
- manage employee schedules and time-off requests
- collaborate with the General Manager to produce displays and inventory
- check prices across multiple vendors to ensure the best cost
- place orders for products, supplies & merchandise
- responsible for deli inventory
Office Assistant at Regal House Furniture (2016-10 – 2018-05)
- answer phones and transfer to the appropriate staff member
- take and distribute accurate messages
- greet public and clients and direct them to the correct staff member
- monitor incoming emails and answer or forward as required
- fax, scan and copy documents
- maintain office filing system
- update and maintain databases
- retrieve information when requested
- type documents, reports and correspondence
- keep office area clean and tidy
- customer service
- collect payments
- data entry of orders and sales
Customer Service/Cashier at Christmas Tree Shops (2015-04 – 2015-12)
- assist customers to locate products & stock
- handling cash, credit cards & check transactions
- processing returns & refunds
- trainer
Deli Clerk/Front Door Asset Protection Clerk at BJ's Wholesale Club (2014-08 – 2015-02)
- making deli platters to order
- using the slicer, rotisserie oven & safety equipment
- greeting customers & checking sales receipts after purchases
Customer Service Representative at Bed Bath & Beyond--Call Center (2012-03 – 2014-07)
- answering phone calls within 3 rings
- order entry online, via email or by fax
- tracking the orders for the customer
- assisting customer's in locating merchandise
- resolving problems with orders which included billing, refunds and replacements
- assisted in customer's complaints and compliments
- responded back to the customer in a prompt and timely fashion
- helping out with the new employees
- received numerous amounts of compliments for my above and beyond great customer service
Supervisor at SODEXO, at U-MASS Dartmouth (2008-08 – 2011-05)
- responsible for the operations in the dining hall and dish room
- set up cash draw and at end of shift counted and balanced out
- maintained temperature of machines and filled out temperature logs
- ordered maintenance of machines when necessary
- handled paperwork for manager
- attended safety meetings
- filled in on overnight operations as supervisor when needed
- prepared and distributed rewards cards for birthdays and perfect attendance to the employees
Customer Service at Price Rite (2007-06 – 2010-09)
- tendering transactions with either cash, credit/debit cards or SNAP
- stocking merchandise
