Front Desk Agent / Night Auditor - Best Western Plus - Alabama
(2024-01 - 2026-01)
- Greet guests and provide professional, courteous front desk service.
- Check guests in and out while maintaining accurate records and documentation.
- Balance petty cash, guest folios, and gift shop transactions.
- Create reservations through third-party booking sites.
- Close daily batches and post room revenues accurately.
Front Desk Supervisor - Sea Garden Beach Resort
(2022-12 - 2024-01)
- Greeted guests and handled check-in and check-out procedures.
- Monitored front desk agents and provided coaching when necessary.
- Assisted with agent scheduling and daily front desk operations.
- Resolved escalated guest concerns and service issues.
- Balanced petty cash, cash payments, and card transactions daily.
Customer Service Supervisor - Sutherland Global Services
(2021-08 - 2022-12)
Airbnb Account
- Resolved escalated customer issues through outbound calls and email.
- Monitored, coached, and trained a team of 19 agents.
- Created action plans for agents who were not meeting performance targets.
- Prepared and provided weekly reports to management.
Branch Supervisor / Inventory Manager - CMK Bakery Ltd.
(2016-09 - 2021-08)
Juici Patties
- Assisted front-line staff with customer difficulties, problem resolution, and large transactions.
- Scheduled cashiers and customer service representatives.
- Received wholesale cash transactions and monitored customer accounts.
- Trained customer service representatives and supervised a team of 25 employees.
- Oversaw hiring, training, and professional development of employees.
- Managed inventory using NCR back office; monitored staff contracts and performance appraisals.
- Communicated with potential customers about company products and services.
Production Supervisor - Future Bakery Limited
(2014-06 - 2016-09)
- Oversaw bakery department, supervised staff, and delegated daily tasks.
- Completed yearly performance reviews and instituted wage increases for exceptional performance.
- Maintained cleanliness and hygiene standards.
- Maintained inventory control and ordered supplies monthly.
- Inspected baked goods for quality and removed outdated or spoiled items.
Cook / Waitress - The Knutsford Court Hotel
(2007-01 - 2014-06)
- Prepared menu items and transitioned between breakfast and dinner service.
- Explained menu items and flavors to help customers make informed choices.
- Maintained order accuracy through clear communication with kitchen staff.
- Collected credit card, cash, and gift certificate payments and dispensed change.
