Follow Up Manager - OrthoBoost Marketing/ Orthopatients - Pensacola, FL - Remote
(2022-03)
- Adhered to standards of quality and service as well as all compliance requirements.
- Served clients with knowledgeable, friendly support at every stage of the practice growth model.
- Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Acted as first point of contact and set appointments for prospective clients.
Physician Liaison / Remote - Signature MD - San Francisco, CA - Remote
(2020-05 - 2022-03)
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Documented all correspondence with practitioners' office staff and kept accurate records using HubSpot.
- Partner with Physicians entering into the concierge medicine business model and connect directly with patients to transition their care.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Practice Marketing Manager - Vein Associates Of Texas - San Antonio, TX
(2017-08 - 2020-05)
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Developed consumer-tailored print marketing materials for targeted distribution.
- Met with referring doctors to gain exposure to the practice.
Practice Manager - Beaty Facial Plastic Surgery - Atlanta, GA
(2015-09 - 2017-08)
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Trained interns and newly hired team members on office procedures and computer system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
