Career Break (2026-01 – Present)
To facilitate emigration to the USA
Executive Assistant, CEO at Heritage Petroleum Company Limited (2022-03 – 2025-12)
Responsible for prioritizing and managing tasks to allow the CEO to focus on strategic initiatives and organizational development.
- High volume calendar management across multiple time zones.
- Coordinate domestic and international travel, including flights, lodging, ground transportation, itineraries, and contingency planning.
- Prepare executives for meetings by managing agendas, briefing materials, action items, and follow ups.
- Serve as a primary liaison between CEO and internal teams, external partners, advisors, and stakeholders.
- Handle highly sensitive, confidential, and time-critical information with discretion.
- Act as a trusted extension of the executive, handling tasks efficiently, professionally, and with minimal oversight.
- Operational & Administrative Support, drafting, managing, and organizing correspondence and documents.
- Mail follow up - Track commitments, deadlines, and deliverables across professional and personal domains.
- Submit, track, and reconcile corporate credit card expenses; support light budget tracking where applicable.
- Comfortable working independently in a fast-moving environment.
Career Break 2021 (2021-02 – 2022-02)
Undertook family commitments and professional upskilling - (Coursera/Go Skills/Podcasting)
Cargo Analyst at Caribbean Airlines Limited (2018-05 – 2021-02)
Responsible for collection, analysis and reporting of all sales data, providing strategic recommendations and solutions to increase revenue.
- Determined the department's NPS score for cargo for benchmarking.
- Estimated MTD revenue totals daily for management and to guide the sales team in meeting them sales quota.
- Developed models with the information technology department to show, top shippers, products etc.
- Corrected and submitted statistics to all local and International Organizations from 2018.
- Developed a break-even model to calculate profitability by flight origin and destination.
- Developed a revenue calculator, to determine revenue by flight origin and destination.
- Developed a model to determine space availability for cargo on passenger flights.
- Submitted weekly sales reports to sales manager with recommendations.
- Guided the design and roll out of the Cargo Loyalty Programme. Also managed the Database and customer queries.
Market Researcher at Caribbean Airlines Limited (2013-10 – 2018-05)
Responsible for Market Research, Market Share Information and Customer Satisfaction Promotions.
- Analyzing booking trends to determine markets in need of promotions.
- Developing Customer information booklets on existing products and services
- Developing and analyzing surveys to determine Customer Satisfaction and to establish Customer Service Benchmarks for all Customer Touch Points
- Conducting Market Research for management with recommendations for implementation
- Developing Request for Proposals.
- Recommending new ideas to achieve competitive advantage. Assisting in re-engineering processes. Website Review and content rewrite.
- Determined Market Share on all long-haul routes giving recommendations for improvement. Process Re-engineering.
E-Business Support at E-Business Department (2012-10 – 2013-09)
Responsible for investigating and resolving Customer Complaints and Guiding the E-Business Support Unit on handling Customer Complaints from the Caribbean Airlines Website.
- Performed Job Analysis and developed Job Descriptions and policies for all new supporting units and positions.
- Developed content for Caribbean Airlines revamped Website/s.
- Developed a database of user issues and solutions.
Customer Service Auditor at Caribbean Airlines Limited (2011-04 – 2012-09)
Responsible for Auditing Internal and External Customer Service Levels at all Stations.
- Developed the Caribbean Airlines Ghost Rider Programme - Coined the Term "Ghost Rider".
- Developed and analyzed Customer Service Surveys.
- Resolved Customer Service Gaps while Auditing.
- Developed Customer Service Training Programmes for all Frontline staff.
Commercial Analyst at Caribbean Airlines Limited (2007-01 – 2011-03)
Responsible for collection, analysis, reporting and making strategic recommendations and solutions for all Strategic Business Units under the purview of the VP Commercial/ Ag. CEO.
- Liaised with all Managers and others to ensure correct data for their respective departments.
- Analyzed and reported revenue and sales records for all Strategic Business Units. Determining rationale for variances and recommendations for improvement.
- Designed, Distributed, Analyzed and reported on Customer Service Surveys.
- Designed and Maintained Databases in Excel and Access to facilitate analysis.
- Analyzed Call Centre statistics.
- Analysis and recommendations for the Cargo Department.
- Analysis and recommendations for the Duty-Free Department.
- Analysis and recommendations for all Sales Channels, Online and other.
- Analysis and recommendations after competitor research.
- Compiled Monthly reports for sales personnel.
- Prepared Management and Board Reports.
- Preparation of Strategic Plans for departments with no managers.
Revenue Management Support at Caribbean Airlines Limited (1989-01 – 2007-01)
Revenue Management is the art and science of predicting real-time customer demand at all market levels, and optimizing the price and availability of the product. Responsible for statistics and analysis.
- Increasing revenue by determining pricing and type of strategy.
- Booking, monitoring and pricing groups again with a view to maximizing revenue. Developing and maintaining databases in Excel, to monitor and calculate Revenue Management Data. Producing management reports from databases created.
- Using PROS IV Passenger Revenue Optimization System to monitor and increase revenue,
- Projecting Revenue and Passenger uplift.
- Used Performance Management and Motivational Techniques when Ag. Manager.
- Audited daily inventory controls to prevent overbooking while maintaining 98-100% load factors without denied boardings.
- Mentored junior agents on demand forecasting techniques to improve overall team accuracy. Coordinated cross-departmental communication to align pricing strategies with seasonal marketing campaigns.
