Site Supervisor at JSI Janitorial (2021-01 – Present)
- Responsible for the janitorial program in one specific location
- Communicate with clients via phone, email, and in person
- Handle all customer requests and complaints in a timely matter
- Ensure all work performed meets customer expectations and maintain a high level of overall customer satisfaction
- Train, manage, and motivate a diverse workforce of employees
- Work with HR to ensure all shifts are properly staffed and trained
- Oversee scheduling and payroll for all employees working in your account
- Maintain budgetary compliance at all accounts, specifically with labor hours/ supplies / equipment
- Ensure that all janitorial equipment is in good working condition and well maintained
- Ensure established procedures and safety standards are being followed
Packer at Amazon (2020-01 – 2021-12)
- Pack customer orders for shipping
- Retrieve items needed from invoice and making sure the items are in good condition
- Labeling package according to invoice for mailing
Administrative Assistant/Legal Assistant at US EEOC (2016-01 – 2020-12)
- Maintained and organized files for hearings
- Input information into file data base and case management software
- Utilized various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring and correspondence preparation
- File exhibits, briefs, appeals and other legal documents
- Scheduled and reserved hearing rooms
- Handled incoming and outgoing correspondence
- Scanned, logged and filed hearing requests
Office Assistant at Greater Cleveland Community Shares (2016-01 – 2016-12)
- Maintained the front office and greet customers
- Handled incoming calls and other communications
- Handled incoming and outgoing mail
- Assist with filing and maintaining records of members, campaign and administration
- Assist with the coordination and set-up of meetings
- Maintain office equipment as needed
Clerical Support at Vocational Guidance Services (2015-01 – 2015-12)
- Called and confirmed volunteer's attendance to various Lake Metroparks
- Verified hours that volunteers reported for accuracy and ensuring that records are correct and up to date
- Assisted with the operation of special events as needed
Accounting Technician at US Department of Financial Accounting Services (DFAS) (2009-01 – 2014-12)
- Reviewed vendor contracts for accurate payment processing
- Interpreted regulations, requirements and policies to ensure vendor compliance
- Ensured that vendor payments are in full compliance with the Prompt Payment Act as well as other Department of Defense regulations and directives by updating vendor identification information
- Managed and prepared reports and wrote Standard Operating Procedures (SOPs) and form letters to vendors
- Maintained constant communication with vendors, answered questions regarding procedures, and notified supervisor of discrepancies in reports
- Trained new personnel on office procedures and how to correctly complete paperwork
- Maintained a "Customer First Attitude" with vendors
Account Maintenance Clerk at US Department of Financial Accounting Services (DFAS) (2008-01 – 2009-12)
- Provided internal/external customer support by way of email, telephone and face to face
- Monitor open issues to ensure invoices are processed and provided solutions to customer inquiries for all invoice payment issues
- Research, analyzed and resolved customer service issues within the governed laws, regulations, policies and procedures
