Debra Welty

To bring my success and experience at the counter with Hertz, to the next level, by extending excellent customer service and sharing sales skills and knowledge with others. To achieve and grow with while learning additional skills.

Assistant Manager - Hertz Car Rental Agency - Fort Myers, FL

(2022-06 - 2024-05)

To assist with the daily operations of a Hertz Local Rental Center.

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

Customer Service Representative - CUSTOMER SALES REP HERTZ CORPORATION RAC RSW AIRPORT - Fort Myers, FL

(2017-02 - 2020-06)

Duties included; qualifying and processing customer rentals with accuracy and detail, selling optional services, upgrading vehicle selection based on customer needs and preference, processing customer returns, ability to work in a face paced environment with a variety of tasks, demonstrate professionalism, enthusiasm, and outstanding communications skills.

• Opening shift procedures, returns and exit gate, processing Platinum members

Personal Assistant to the Owner - PRISTINE IMAGE SERVICES, LLC

(2015-05 - 2017-01)

Pristine Image Services is a remodeling company that buys houses and renovates them to place back on the market for resale. My duties were to include but not limited t running all office functions, payroll, receivables, payables, ordering job supplies, communicating with customers and venders, putting jobs out for bid, visiting job sites, keeping all vehicle registrations and insurance current, placing ads, hiring labor. Open line of communication with the owner and job foremans.

Tracking expenses. Ability to read work orders and tack progress.

Associate's degree - COMMUNICATION - CHESAPEAKE COMMUNITY COLLEGE WYE MILLS