Decian O. Otieno

Results-driven customer service and operations professional with leadership experience supervising high-volume retail teams at Starbucks and CVS Health. Demonstrated success leading teams, optimizing daily operations, managing inventory, maintaining exceptional customer satisfaction, coaching employees, and thriving in fast-paced environments. Bachelor of Arts in Music graduate seeking opportunities to contribute leadership, operational excellence, and outstanding customer service.

Shift Supervisor - Starbucks - South Portland, ME

(2025-07 - 2026-05)

• Supervised teams of up to 10 baristas in a high-volume store.
• Delivered excellent customer service to 100+ customers per shift.
• Directed shift operations, delegated tasks, and coached team members.
• Managed inventory, ordering, and stock replenishment.
• Ensured compliance with food safety, cleanliness, and operational standards.
• Assisted with opening/closing procedures and cash accountability.

Shift Supervisor - CVS Health - Portland, ME

(2022-05 - 2025-05)

• Promoted to Shift Supervisor based on performance and leadership.
• Managed over $2,000 in daily cash transactions with accuracy.
• Supervised daily store operations and improved workflow efficiency.
• Trained and mentored new employees.
• Assisted with merchandising, inventory management, and loss prevention.
• Maintained company safety and operational standards.

Bachelor of Arts - Music - University of Southern Maine (2026-05)