Occupancy Specialist - Lorain Metropolitan Housing Authority - Lorain, Ohio
(2022-01 - 2025-01)
- Delivered customer service via phone, email, portal, and in person
- Reviewed, verified, and processed documentation
- Coordinated with participants and landlords for Housing Choice Voucher verifications
- Gathered authorizations and maintained eligibility files
- Conducted appointments and orientations for families
- Supported and trained colleagues as needed
- Explained LMHA policies, HUD regulations, and provided guidance to elderly and disabled populations
- Used Yardi, Rent Café, Tenmast, and Elevate platforms
- Submitted IT support requests when required
Office Administrator - A Touch of Class Auto, Inc.
(2021-01 - 2022-01)
- Oversaw daily operations for efficiency
- Managed Yelp inquiries
- Reconciled and recorded receipts
- Filed incoming mail
- Delivered premium customer service
- Entered data and scheduled appointments
- Coordinated with insurance, rental, and vendors
- Compiled status reports from technician input
- Documented insurance photos
- Scheduled vehicle estimates, intake, and exit
- Verified customer and insurance information
- Secured necessary authorizations
Eligibility Specialist - Cuyahoga Metropolitan Housing Authority
(2021-01 - 2021-12)
- Proficient in Yardi and Rent Cafe portal operations
- Assessed applicant eligibility for HCVP in Elite database; certified or denied accordingly
- Conducted in-person interviews and provided exemplary customer service to walk-in lobby applicants
- Managed processing, logging, and filing of incoming mail
- Generated and distributed HCVP vouchers
- Evaluated, processed, and calculated documentation submitted by applicants
- Entered and maintained data with accuracy
Program Administrator - Cleveland Furniture Bank
(2015-01 - 2019-01)
- Created and launched new programs while determining participant eligibility
- Led monthly orientations and trained new agency contacts
- Supervised and provided guidance to the Administrative Assistant
- Managed overall daily operations of the program
- Recruited new organizations to grow the network of Partner Agencies and maintained contract records
- Resolved staff and client issues by deescalating conflicts and finding solutions
- Built and sustained strong relationships with Partner Agencies and their case managers
- Oversaw all billing activities, including collection efforts
- Scheduled client appointments and handled inquiries and complaints
- Delivered effective customer support and solutions to agencies and clients
- Verified information accuracy, processed data, and ensured timely follow-up
- Informed agencies about program changes and supported them through transitions
Outreach Facilitator - The Centers for Families and Children
(1999-01 - 2015-01)
- Built relationships with CDJFS to expedite county entitlements for families.
- Started SNAP and Medicaid enrollment and coordinated follow-up with CDJFS.
- Led outreach and support services for 700 families.
- Helped clients set and reach daily and short-term goals.
- Facilitated client referrals to essential social services.
- Verified documentation during intake, outreach, and referral.
- Ensured center's compliance with HIPAA regulations.
- Networked in the community to expand resources.
- Managed eligibility processes for special programs.
- Supervised and trained volunteers in food distribution intake.
