Deepa Nair

Detail-oriented and result-driven Financial Processing Associate with 2 years of experience at VANGUARD, specialising in Money Movement Operations, Client Account Maintenance, Transaction processing, Risk Mitigation, Financial Services Support and handled 3000+ cases in 2 years and recognised for resolving discrepancies efficiently, delivering and contributing to enhanced customer satisfaction.

Strong

Expertise in Account maintenance activities, Client data management, Transaction investigations and operational controls and Proven ability to process High volume financial transactions while ensuring compliance with regulatory policies and service level agreements and operational excellence.

Financial Processing Associate - VANGUARD

(2024-10 - 2026-09)

• Processed a high volume of client financial transactions including Internal account transfers, distributions and contributions.
• Reviewed and validated transaction requests on a timely manner to ensure compliance with company policies, client instructions and regulatory standards.
• Conducted transaction verification and authentication procedure to reduce operational and fraud related risks.
• Maintained accuracy while handling time sensitive financial transactions in a high volume environment.
• Coordinated with internal departments for an uninterrupted fund movement and issue resolution.
• Assisted name discrepancy projects and Collaborated with End of the day financial team to ensure all same day transactions were completed accurately and on time.
• Identified process gaps and recommended workflow enhancements to simplify operations and improve efficiency and productivity.
• Processed client account maintenance updated including TIN updates, ownership changes, maintenance requests, name changes, Beneficiary updates, account registrations, Web rejects, legal document agent registration.
• Reviewed account documentation to make sure completeness, credibility and follow regulatory compliance.
• Conducted quality checks to verify accuracy of account changes and client records.
• Resolved accounts-related inquiries by collaborating with customer service representatives and other departments, managers and supervisors.
• Updated and maintained client information across multiple financial systems with high degree of accuracy.
• Handled Sensitive client financial information while ensuring confidentiality and data security standards.
• Supported account audits documentation verification and name discrepancy verification processes.
• Ensured adherence to operational risk controls and compliance requirements.
• Participated in quality assurance reviews.
• Escalated suspicious activities and identified and resolved risk driven cases.
• Followed FINRA, AML and SEC rules and policies.
• Completed 3000+ cases in past 2 years with high accuracy rates while processing large volumes of client requests.
• Consistently met Efficiency, Quality, Adherence rate per hour and great performance metrics.
• Recognised with 'Voice of client Award' for escalating and mitigating complex risk cases and reporting fraudulent cases to risk controlling team.
• Demonstrated initiative for huddle calls, problem solving and supporting other processors in solving their queries.
• Collaborated with TOA teams in liquidating the transaction amounts more efficiently without any delay in Money Movement Operations.
• Completed Degreed trainings efficiently without delays.

Post graduation - English Literature - Mahatma Gandhi University (2011)

Bachelors - English Literature - Mahatma Gandhi University (2009)