Edison, Township of Edison, MiddlesexMember since February 26, 2022
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About
About Me:
Name: Deepa Sathishkumar
Education: MCA
Exp: 21+ years
Specialization: ITSM
International certification: ITIL V4 Expert & Agile Scrum master
Visa type: L2 EAD
Experience
21+ years of experience in IT Service Management.
11+ years of expertise in Service Management and 10+ years of expertise in Windows and Messaging Domain.
Currently, managing 35 resources team in Wipro Technologies Ltd.
Career Highlights:
Process Management
Implemented ITIL best practices in few projects.
Has good experience in ITSM; Appreciations received from customer for successfully driving projects and Service improvement initiatives in the account.
Have strong technical skills on ITIL, Hardware, Wintel, Active Directory & Messaging administration.
Transition management – Handled transition for one of the projects; well appreciated by Client for smooth transition and delivery.
Exin certified ITIL Expert 4 certification
Exin certified Agile Scrum Master
Education
Masters in Computer Application
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