Dei Panganiban

Seeking job that can develop and utilize my capabilities. To succeed in an environment of growth and excellence and earn job which provides me job satisfaction and self improvement. And to obtain a position of responsibilities that utilizes my skills and to work in an environment where I can enrich my knowledge.

Technical Support Representative at Teletech (2018-03 – 2020-05)

Provided thorough support and problem resolution to customers while maintaining composure and patience in face of difficult customer situations.

• Provide thorough support and problem resolution to the customer
• Maintain composure and patience in face of difficult customer situations
• Build and maintain successful relationships with service providers, dealers and consumers

Customer Support Representative at Teletech (2020-05 – 2020-11)

Handled customer complaints and provided appropriate solutions and alternatives within time limits while following communication procedures.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Ramp Subject Matter Expert (SME) at Teletech (2020-11 – 2021-01)

Collaborated with teams to offer guidance and ensure accuracy and quality of work within area of expertise.

• Collaborate with teams or members to offer guidance
• Ensure the accuracy and quality of work within their area of expertise
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Customer Support Representative at Teletech (2021-01 – 2021-01)

Handled customer complaints and provided appropriate solutions and alternatives within time limits.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Team Lead at Teletech (2021-02 – Present)

Coaching associates to ensure achievement of company and client goals while managing ongoing tasks and monitoring team performance.

• Coach associates to ensure achievement of company and client goals
• Manage ongoing tasks and monitor absence and attendance of the team
• Motivate and mentor the team and providing feedback
• Do quality audit of cases to ensure the achievement of the team following processes