Deidali Reyna Lopez

Technical Project Manager with 15+ years of experience delivering banking and payment technology initiatives and 6+ years leading Agile software delivery. Strong background in card issuing, payment processing, digital banking, implementation projects and business analysis. Experienced translating business needs into user stories, acceptance criteria and process documentation, working closely with engineering teams, stakeholders and product owners.

Skilled in Jira, Confluence, Agile/Scrum, Waterfall and AI-assisted documentation.

Scrum Master / IT Project Manager at Nodus International Bank (2020-03 – Present)

• Led end-to-end delivery of digital banking and prepaid card initiatives across cross-functional technology, business, and operations teams.
• Managed project planning, implementation roadmaps, delivery milestones, stakeholder communications, risks, and dependencies throughout the project lifecycle.
• Partnered with Product Owners and business stakeholders to gather business requirements and translate them into user stories, acceptance criteria, and implementation plans.
• Coordinated engineering teams to deliver secure and scalable payment solutions aligned with business objectives.
• Managed Jira and Confluence documentation ensuring delivery visibility and governance.
• Led software releases and production deployments validating operational readiness prior to go-live.
• Designed project dashboards, KPIs, delivery metrics, and executive reporting supporting decision making.
• Successfully implemented the bank's complete prepaid card lifecycle, enabling a new digital banking business model.

Payments Specialist at Global Processing (2018-06 – 2019-11)

• Gathered, analyzed, and documented business and technical requirements for Mastercard card issuing implementations.
• Produced functional specifications, user stories, and implementation documentation supporting payment technology projects.
• Coordinated software development, QA, business teams, and banking clients during implementation.
• Supported software integration, testing, production readiness, and deployment planning.
• Facilitated Agile ceremonies improving delivery transparency and project execution.

Project / Payment Operations at Inteligensa (2008-03 – 2018-03)

• Led regional payment modernization programs supporting Visa and Mastercard certification across Latin America.
• Directed EMV migration initiatives covering more than 30% of the LATAM banking sector.
• Managed complex banking technology implementations including card issuing, personalization, payment processing, and secure production environments.
• Collaborated with banking institutions, payment vendors, manufacturers, and software providers to define business requirements and technical solutions.
• Coordinated software integration, testing, deployment, and operational readiness for banking clients.
• Designed operational processes and governance models supporting regulated payment operations.
• Ensured compliance with Visa, Mastercard, and PCI DSS security standards.