White Glove Specialist
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Assist members who are experiencing identity theft by providing guidance on what next steps to take to ensure issues are resolved and how to keep their personal information protected. Assist with Projects such as by contacting non-Aura members who schedule one on one consults to receive help if they are experiencing identity theft and offer to sign them up for Aura identity theft monitoring services. Working with our High-Net worth members who need assistance with setting up services with Aura and ensuring they receive the full concierge experience that Aura offers along with helping members who may also be victims of identity theft.
White Glove Specialist at Aura (2022-01 – Present)
Assist members who are experiencing identity theft by providing guidance on what next steps to take to ensure issues are resolved and how to keep their personal information protected. Assist with Projects such as by contacting non-Aura members who schedule one on one consults to receive help if they are experiencing identity theft and offer to sign them up for Aura identity theft monitoring services. Working with our High-Net worth members who need assistance with setting up services with Aura and ensuring they receive the full concierge experience that Aura offers along with helping members who may also be victims of identity theft.
Trainer at Presbyterian Medical Group (2018-01 – 2022-12)
Mentored multiple new hire classes and cross training for Primary Care, Urgent Care and Specialties through series of informational sessions in classroom and providing best practices. Contributed with the redevelopment of training material and learning assessments. Helped create building paths in Support Point for associates to find processes and procedures easier.
Senior Video Teller/ Proctor at Bank of America (2015-01 – 2018-12)
Lead Technical Support Specialist (2012-01 – 2015-12)
General Education Development Certificate (2010-06)
