Deimos Gatgens

Entry-level Help Desk / IT Support professional with hands-on experience in technical troubleshooting, user assistance, and system support. Strong customer service background combined with solid technical fundamentals. Proven ability to diagnose issues, document solutions, and support end users in fast-paced environments.

Front Desk / Reception Support (Security Environment) at SPS Security (Baxter & Stryker) (2023-01 – Present)

First point of contact for employees and visitors in a corporate security environment

• First point of contact for employees and visitors
• Access control and visitor registration
• Digital reports and documentation
• Basic technical assistance for internal systems and devices
• Incident and issue escalation
• Customer service in a corporate environment

Cashier at Kiosko Orotina (2017-01 – 2017-12)

Customer service and cash handling operations

• Customer service
• Cash handling
• Inventory support

Bachelor's Degree in Computer Engineering – Universidad

High School Diploma – High school