Deirdre Lanham

Seeking Remote Call Center Representative role with 9 years of experience in healthcare, specializing in eligibility, claims, and benefits. Proven track record in call center operations, medical billing, and data entry within health care settings. Skilled in communication, problem-solving, and maintaining confidentiality while ensuring accurate information processing.

Hedis Abstractor (Temporary Contract) - CARENATIONAL - NORFOLK, VA

(2022-03 - 2023-05)

• Conducted thorough reviews and abstraction of medical records, extracting critical clinical data and patient demographics to ensure accurate information reporting.
• Adhered strictly to HIPAA regulations, ensuring the confidentiality and security of sensitive patient information throughout data collection processes.
• Demonstrated exceptional attention to detail and information processing capabilities, accurately interpreting and validating healthcare documentation.

Hedis Qma - CENTENE WFH CONTRACT - VA

(2023-01 - 2024-04)

• Analyzed and abstracted relevant clinical data from medical records, ensuring comprehensive data collection including patient demographics and disease-specific elements.
• Upheld stringent HIPAA compliance standards to protect patient confidentiality during the review and documentation process.
• Demonstrated meticulous attention to detail in processing and interpreting large volumes of medical information for reporting purposes.

Medical Records Technician - HAMPTON ROADS COMMUNITY HEALTH CENTER

(2019-07 - 2021-05)

• Accurately transcribed and maintained patient information in both written and electronic formats, ensuring data integrity and accessibility.
• Processed medical record releases through conventional and electronic fax methods, complying with established protocols for information dissemination.
• Upheld strict confidentiality guidelines and regulatory compliance concerning federal and state retention laws for medical records.

Clinical Administrative Assistant - TOTAL CARE FOR WOMEN

(2019-01 - 2019-04)

• Efficiently administered patient information management by integrating data into the Electronic Medical Record (EMR) system, ensuring accuracy in insurance verification and medical billing using ICD-10 coding.
• Coordinated front desk operations, including multi-line phone management, patient appointment scheduling, and facilitation of staff logistics, while supporting accounts receivable tasks such as credit card processing and collections.

Clinical Assistant - HOLISTIC FAMILY PRACTICE

(2018-01 - 2018-10)

• Facilitated patient care by managing appointment scheduling, maintaining up-to-date medical records, and ensuring accurate entry of information into the Electronic Medical Records system.
• Assisted in the provision of holistic detoxification services, contributing to the delivery of alternative health options for patient wellness.
• Supported the implementation of quality assurance and control protocols, achieving compliance with HIPAA and OSHA standards while performing front desk operations and accounts receivable tasks.

Lab Technician - UROLOGY OF VIRGINIA - VIRGINIA BEACH, VA

(2013-04 - 2013-10)

• Conducted thorough quality control assessments using standardized laboratory tests to maintain high accuracy and reliability of test results.
• Implemented comprehensive safety protocols and risk management strategies, ensuring compliance with relevant health and safety regulations.

Medical Assistant - ELITE WOMEN’S CARE - NORFOLK, VA

(2012-02 - 2013-04)

• Accurately monitored and documented vital signs for approximately 40 patients daily, facilitating effective triage and assessment for medical treatment by healthcare professionals.
• Managed electronic orders for laboratory tests, radiographs, and medical supplies, in addition to processing patient financial transactions and maintaining organized medical records.

Administrative Associate - SENTARA NORFOLK GENERAL HOSPITAL

(2011-06 - 2012-02)

• Facilitated patient care by coordinating tests and appointments, ensuring timely access to critical health services.
• Managed vital record-keeping processes, maintaining accurate logs for trauma, STEMI, and stroke alert incidents.

Heath Center Assistant I - PLANNED PARENTHOOD - VIRGINIA BEACH, VA

(2009-12 - 2011-04)

• Managed comprehensive data recording systems, ensuring accurate tracking of lab results and patient information to support clinical operations.
• Oversaw the sterilization of medical instruments and the preparation of examination rooms, while effectively maintaining inventory levels to ensure seamless healthcare service delivery.

ASSOCIATE OF OCCUPATIONAL SCIENCE DEGREE - CENTURA COLLEGE