Deirdre Roberts

Detail-oriented operations professional with 15+ years across healthcare data, provider networks, and customer service. Proven record of 99%+ accuracy, cross-functional collaboration, and exceeding productivity targets in large-scale organizations.

Remote Network Data Specialist - BroadPath Healthcare Solutions - Atlanta, GA

(2019-01)

• Validated provider demographics, NPI, Medicare certification, and 1099 data with high accuracy across large-scale healthcare networks
• Selected for elite verification team to audit peer entries, reflecting top-tier performance and trusted quality standards
• Retained for contract extension after consistently exceeding productivity benchmarks and resolving complex provider/member appeals

Data Loading Analyst - United Healthcare Group [WIPRO] - Chamblee, GA

(2016-01 - 2019-12)

• Maintained 99% accuracy rate loading provider demographics, contracts, and claims data using PDLT and HP Demo systems
• Repriced and processed claims via QMT and multiple claims queues, liaising with health plans to resolve billing issues
• Promoted to team lead on special projects after contract acquisition, demonstrating adaptability and leadership under change

Operational Specialist - United Healthcare Group [Alorica] - Kennesaw, GA

(2015-01 - 2016-12)

• Delivered expert guidance on Medicare Part D PDP plans, eligibility, EOBs, and authorizations to diverse member populations
• Earned Specialist of the Month twice (Jun & Dec 2015) for consistently resolving customer issues with accuracy and empathy
• Coordinated employee appreciation event at management's request, showcasing organizational and interpersonal skills

Customer Service Representative - ProCore Solutions

(2013-01 - 2015-12)

• Delivered front-line customer service and administrative support, resolving inquiries and maintaining accurate client records

Assistant Team Lead - Geek Squad [WIPRO]

(2014-01 - 2015-12)

• Assisted team lead in supervising technical support operations, coordinating workflows and coaching team members

Lockbox Processor - Bank of America

(2011-01 - 2013-12)

• Processed high-volume lockbox payments with precision, ensuring compliance with banking accuracy and confidentiality standards

Certified Customer Service Specialist for Verizon Wireless - Alorica, Inc

(2010-01 - 2012-12)

• Provided certified customer service for Verizon Wireless accounts, handling billing, troubleshooting, and retention inquiries

Seasonal Administrative Clerk - Internal Revenue Service

(2005-01 - 2010-12)

• Supported IRS administrative operations seasonally, handling confidential tax documents with strict adherence to privacy protocols

20 Hour SAFE Mortgage License Course - Mortgage Loan Originations - Mortgage Educators and Compliance (2020-08 - 2020-09)

Associates of Applied Business - Management - Virginia Marti College (2012)