Staff Assistant at DUKE UNIVERSITY MEDICAL CENTER (2018-08 – Present)
Medical Oncology/Radiation Oncology
- Submit Schedule Change Request (SCR) form to close clinics
- Assist with the completion of FMLA and/or disability paperwork for providers
- Print/route letters and clinic notes that are routed to me within 24 hours of receipt
- Order Oncotype/Brest Index/ Foundation Medicine/Genomic testing as requested by the provider
- Receive and print medical records from new patient Coordinators in advance for clinic
- Order outside imaging/pathology either through Power share or the outside facility
- Create Radiation Treatment Summary for the providers
- Process submission for out-of-pocket expense reimbursements, update the expenses on class code spreadsheets
- Schedule and coordinate meetings for the assigned provider per their request
- Coordinate travel, submission of registration, airfare, and hotel reservations
- Complete Reimbursement in Concur
- Enter Providers Time Off request, On-Call schedule and Daily clinic schedule in Qgenda
- Route call or message to appropriate area (appointment center, clinic, and provider)
- Ensure to receive complete information when taking a call from a patient, provider whether it's in house or from outside facility
Evening Janitor / Part-Time at GoldSTar Cleaning (2022-11 – 2023-12)
- Clean and disinfect restrooms, offices, break room and workstations areas
- Sweeping, mopping and vacuuming offices as needed
- Clean and polish surfaces such as tables, countertops and windows
- Remove trash from containers and replace soiled liners
- Report any building and equipment maintenance issues to supervisor
Customer Service Rep/ Part-Time at ABBOTSWOOD AT STONEHENGE (2021-12 – 2023-05)
Greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical duties as they arise. Provides an overview of the community information to those that inquire in support of the marketing and sales efforts. Monitoring meal meals for breakfast, lunch and dinner as needed.
Assisting in completing administrative tasks which include completing resident work orders, receiving medication orders incoming mail and distributing them to the residents. Create and maintain a strong cross-functional relationship with staff, residents and families
Patient Service Associate at Duke Health SYSTEM (2016-02 – 2018-08)
General Surgery Breast Oncology
- Check in / Check out Patients, collect and process copays as well as outstanding balances
- Utilizes the phone system for all incoming calls, triage those calls and route them to them accordingly
- Work on Claim edits and Work-ques
- Scheduling patient appointments using the EPIC system which includes radiology and surgery
- Collecting and entering insurance information for verification of patient's demographics
- Provide the Breast Surgery clinical staff with clerical customer service daily
- Communicating appointments that are needed for providers and patients as requested via In Basket or phone call
- Answering all appropriate MyChart communications
- Routing patient notes or relevant communications to the care teams
- Request outside records, labs and scans per provider request
- Knowledge of medical terminology which includes CPT/Procedure codes
Assistant Director/ Lead Teacher at Royal KIDS' preschool and daycare (2008-05 – 2016-02)
- Supervise Teacher and a Staff of Ten
- Maintain center files /records for the DSS
- Scheduled training, and certification that was due
- Organize marketing and promotions for the center and maintain the overall guidelines according to state regulations and guidelines
- Filed daily attendance, organized activities, fundraisers, field trip etc.
- Develop curriculum and prepare, implement, and supervise the children
- Maintain a safe, fun, and healthy environment
- Liaison between facilitators with staff, parents and the school community
- Maintain the children's records
Management Property Assistant at Winn Management co/ ledic management (2005-09 – 2008-05)
- Overseeing daily operations of a property of 88 units
- Operations of financial guidelines, payroll, and tax credit guidelines using Yardi system
- Processed potential applicants performed credit and criminal background checks
- Maintain occupancy rates according to the rules and regulations for the property
- Managements and administrative duties as they arose
