Deja Nicole

With over 10 years of experience in veteran advocacy, care coordination, and client support, I have developed the skills necessary to guide individuals through complex care systems with clarity and compassion. Experienced in coordinating care logistics, supporting caregiver relationships, and providing consistent follow-up to ensure stability and quality in home-based care environments. Highly comfortable working in fast-paced, high-volume settings and communicating effectively across phone, email, and digital platforms.

Veteran Advocate / Care Coordinator - U.S. Department of Veterans Affairs

Worked closely with veterans and their families to coordinate services, navigate benefits, and ensure continuity of care. Provided high-level support for a 100% Total and permanently disabled combat veteran, coordinating in-home care, assisting with activities of daily living, and managing communication across multidisciplinary providers.

• Coordinated services and navigated benefits for veterans and families
• Ensured continuity of care across multiple providers
• Coordinated in-home care and activities of daily living support
• Managed communication across multidisciplinary providers
• Built trust and assessed needs while aligning care with authorized services and individual goals

Legal Practice Support / Remote Client Services - Remote

• Primary point of contact for clients
• Manage scheduling and follow-ups
• Maintain accurate, confidential records
• Strengthen attention to detail and time management
• Meet performance expectations in productivity-driven environment