Project Engineer at Calico IT (2025-10 – Present)
Deployed IT infrastructure and administered Active Directory environments
- Deployed IT infrastructure through workstation rollouts, system upgrades, and network configurations to enhance operational capabilities
- Administered Active Directory environments including user provisioning, permissions, and group policy management
- Troubleshot network connectivity issues including DNS, DHCP, TCP/IP, SMB shares, and domain authentication
- Configured desktops, laptops, printers, and endpoint devices across client environments
- Supported virtualization environments and system deployments
- Utilized ticketing systems to manage incidents, requests, and SLA response times
- Collaborated with engineers and stakeholders to implement infrastructure improvements and IT solutions that addressed key operational needs
- Created and updated technical documentation for systems, troubleshooting procedures, and deployments to ensure clarity and support for future reference
IT Support Specialist at Spectrum (2025-04 – 2025-08)
Delivered Tier 1-2 IT support for enterprise hardware, operating systems, and business applications
- Delivered Tier 1-2 IT support for enterprise hardware, operating systems, and business applications
- Troubleshot Windows operating system issues and connectivity problems to restore functionality for end users
- Provided remote and onsite support for end users
- Managed incident resolution via Zendesk ticketing platform, ensuring timely adherence to SLA
- Documented support procedures and troubleshooting resolutions to enhance knowledge sharing and streamline future support
IT Lead at Yu Detailz (2023-02 – 2025-04)
Led internal technology improvements and managed internal IT systems
- Led internal technology improvements supporting business operations
- Managed internal IT systems including workstations, network devices, and endpoint security
- Maintained hardware infrastructure to ensure system uptime and reliability
- Implemented patch management and security updates to safeguard systems
- Troubleshot network connectivity and optimized local performance for enhanced user experience
