Delaney Steele

Caring and adaptable professional with a strong background in childcare, education, and customer service. Experienced in supporting individuals through patience, clear communication, and emotional encouragement in both structured and fast-paced environments. Committed to creating safe, positive interactions and building trust with people of all ages and needs.

Middle School Tutor at Urban League of Greater Madison (2026-02 – 2026-05)

• Assisted middle school students with homework, organization, and study skills while adapting support to individual learning needs, fostering academic confidence, independence, and positive coping skills.
• Built supportive relationships with students by maintaining a patient, respectful, and encouraging environment conducive to learning and emotional support.
• Fostered a supportive and structured learning environment that encouraged open communication and self-advocacy when seeking assistance in the classroom.

Lead Horse Camp Counselor at Arcadia Hills Equestrian (2022-05 – 2025-08)

• Supervised and engaged campers ages 5-14 during equestrian activities, maintaining a safe, structured, and supportive environment while managing varying behavioral and emotional needs.
• Adapted riding instruction and activities to individual skill levels and learning styles, helping campers build confidence, independence, and communication skills.
• Supported campers through challenging riding exercises using patience, positive reinforcement, and encouragement to promote self-esteem and resilience.

Observation Experience at St. Francis Hospital and Medical Center (2025-07 – 2025-08)

• Completed ~20 hours of clinical shadowing in acute care and Neuro ICU settings.
• Observed interdisciplinary care coordination, patient monitoring, and hospital workflows in fast-paced environments.
• Gained foundational understanding of patient care processes, safety protocols, and clinical communication.

In-Home Childcare Provider at Natasha Kinney (2022-05 – Present)

• Provided consistent in-home childcare for the same family over a four-year period, building trusted relationships through dependable and attentive care.
• Supported children's daily routines through age-appropriate activities, bedtime preparation, meal assistance, and emotional reassurance during stressful or upsetting moments.
• Created a safe, structured, and nurturing environment that encouraged positive behavior, communication, and emotional stability.

Customer Service Representative at ATP Data Services (2024-02 – 2025-08)

• Assisted customers through high-stress situations with professionalism, empathy, and clear communication while resolving concerns and service-related issues.
• Maintained accurate documentation of customer interactions and case updates to ensure timely follow-up and continuity of service.
• Responded to customer inquiries regarding services, products, and recovery processes while providing compassionate and solution-focused support.

Bachelor of Arts in Sociology – University of Wisconsin, Madison (2026-05)