Associate IT Support Technician - Kaiser Permanente
(2021-06)
- Welcome/Self-Service team - assisted in new IPAD and Kiosk implementations
- Submitted and validated monthly Kiosk wayfinding requests and submitted requests E-arrival
- Maintained records of monthly requests
- Troubleshooting software/hardware issues with kiosks
- Took over Visit notification feature in Cadence
- Implemented new messages and new event groups to cater to different departments: Urgent Care, Procedure Suites, Nurse clinic, HNS/AUDIO, and standard event group
- Adding Spanish option for all the different event groups
- Troubleshoot Cadence registration issues and escalate as needed
- Review upcoming Environment Release activities such as code installs, outages, and all track validations as Customer Facing Release Coordinator
- Attend weekly meetings to review milestones for Spring and Fall Epic updates
- Review release notes and run reports for all upcoming projects in NOVA
- Send release notes status every week to team leaders
- Schedule validations and maintain records
- Intake code requests from team members and communicate with the environments team
- Create Customer Facing bridge line for go-live support for Major updates and submit Validation documentation for Customer facing
IT Intern - Family Health Care Centers of Greater Los Angeles
(2020-02)
- Manage IT equipment, update inventory, setup devices for employees
- Add devices to domain
- Encrypt mobile devices using Bit locker and add to MDM (Intune)
- Add devices to proper folder within Active Directory
- Troubleshoot end user issues such as printer, phone and resetting passwords
- Roll out new devices and Wipe old devices
- Assist in HIPAA compliance project, updating Access request forms for employees
- Assist in Risk assessment
- Monitored Security alerts on Sophos and followed up to clear them
- Help end users remotely using Splashtop
Pharmacy Clerk - Family Health Care Centers of Greater Los Angeles
(2019-08)
- Answer phones
- Process prescriptions
- Assist pharmacist in translating consultations and helping stock new medications
Customer Service Rep - Waste Management
(2018-09 - 2018-11)
- Answer incoming calls and processed orders for new bins or extra pick-ups
Loan Advisor - Bridgecrest
(2018-01 - 2018-06)
- Assist customers with delinquent accounts
- Work on Automatic dialer with inbound and outbound calls
- Educate customers on simple interest and payment options to bring account current
Bilingual Internet Sales and Support - GoDaddy
(2015-08 - 2017-12)
- Answer incoming calls and help customers with setting up and troubleshooting products
- Basic troubleshooting and responsible for further escalating more complicated issues
- Responsible for following up in technical issues and calling customers back
- Helped in reviewing their accounts to help organize and further their business by recommending the right products
Pharmacy Tech - Pasadena City Pharmacy
(2014-09 - 2014-10)
- Typed prescriptions
- Answer phones
- Process expired medications
- Inventory
- Request refills
Pharmacy Tech - Alta med Pharmacy
(2010-09 - 2014-09)
- Filled and maintained auto dispenser (PARATA MAX)
- Order medications and supplies for the pharmacy
- Keep track of inventory, pricing and return expired medications
- Customer Service
- Assist the Pharmacist in translating consultations
- Pre-packaging
- Process, translate and bill prescriptions
- Answering phones
- Train new employees
Sr. Teller - Bank of America
(2005-09 - 2009-10)
- Process deposits
- Cash checks
- Customer service
- Refer products
Program Assistant - East Los Angeles College
(2002-11 - 2004-02)
- Organize workshops
- Guide students with career services using eureka
- General office work
