Delgado El

Operated stand-up, sit down, high-reach, swing mast and cherry picker forklifts for case picking inventory stocking, production and disaster relief Ensured proper cleanliness and safety of warehouse equipment Participated in onboarding process for new team members

Warehouse Specialist at Dept of Defense, Dept of the Army (2024-07 – 2026-03)

• Operated stand-up, sit down, high-reach, swing mast and cherry picker forklifts for case picking inventory stocking, production and disaster relief
• Ensured proper cleanliness and safety of warehouse equipment
• Participated in onboarding process for new team members
• Maintained databases for inventory management
• Adhered to company policies and safety standards
• Collaborated with team members to develop and implement action plans

Caregiver (Full-Time) at Daily Dove Home Care (2021-05 – 2024-05)

• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Monitored vital signs such as blood pressure, pulse rate, and temperature to detect any changes or abnormalities
• Administered medications accurately according to prescribed dosages and schedules
• Assisted with mobility needs such as transferring from bed to wheelchair or vice versa
• Prepared nutritious meals based on dietary restrictions and preferences of patients
• Performed light housekeeping duties including cleaning, laundry, and tidying up patient's living space

Call Center Customer Service Representative at AT&T (2023-10 – 2024-04)

• Handled a high volume of inbound customer calls, averaging 120 calls per day
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Utilized CRM software to accurately document customer interactions and update account information
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Achieved an average customer satisfaction rating of 92% through effective problem-solving and communication skills

GED – Department Of Education (2021-01 – 2021-01)