Warehouse Specialist at Dept of Defense, Dept of the Army (2024-07 – 2026-03)
- Operated stand-up, sit down, high-reach, swing mast and cherry picker forklifts for case picking inventory stocking, production and disaster relief
- Ensured proper cleanliness and safety of warehouse equipment
- Participated in onboarding process for new team members
- Maintained databases for inventory management
- Adhered to company policies and safety standards
- Collaborated with team members to develop and implement action plans
Caregiver (Full-Time) at Daily Dove Home Care (2021-05 – 2024-05)
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Monitored vital signs such as blood pressure, pulse rate, and temperature to detect any changes or abnormalities
- Administered medications accurately according to prescribed dosages and schedules
- Assisted with mobility needs such as transferring from bed to wheelchair or vice versa
- Prepared nutritious meals based on dietary restrictions and preferences of patients
- Performed light housekeeping duties including cleaning, laundry, and tidying up patient's living space
Call Center Customer Service Representative at AT&T (2023-10 – 2024-04)
- Handled a high volume of inbound customer calls, averaging 120 calls per day
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
- Achieved an average customer satisfaction rating of 92% through effective problem-solving and communication skills
