Deliswa Mathonsi

My name is Deliswa Mathonsi. I have several years of experience in retail, including working onboard cruise ships, where I developed strong customer service, sales, and teamwork skills. I enjoy connecting with people from different cultures and creating memorable shopping experiences for guests. I’m hardworking, adaptable, and always eager to learn and grow.

I have over 10 years of experience in retail, with a strong background in luxury and duty-free sales, including working onboard cruise ships. Throughout my career, I have specialized in delivering exceptional customer service, building lasting relationships with guests, and consistently achieving sales targets.

In my current cruise retail roles, I work across different product categories, adapted quickly to multicultural environments, and collaborated with international teams to deliver outstanding guest experiences. I successfully completed all required training, consistently met performance expectations, and I’am recognized for my professionalism, adaptability, and strong work ethic.

I have completed the required retail and onboard training for cruise retail operations, including customer service, sales techniques, product knowledge, and compliance training. These programs strengthened my ability to deliver excellent guest experiences while working in a fast-paced, multicultural environment.

In addition to my practical training, I continuously develop my skills through workplace learning and hands-on experience. I believe in learning every day, staying open to feedback, and improving my product knowledge and sales techniques to better serve guests and contribute to the success of the team.