Delores Montgomery

A result-oriented individual committed towards the growth of people & organization. Expert in developing, recommending and implementing human resources strategies and policies in support of business objectives. Proficient in employee relations, compensation management, financial analysis, financial auditing, employee file management, benefit administration and compliance, placement and performance management, employee training and development, FMLA and workers compensation.

HR/Business Manager at Cleveland Montessori (2022-01 – Present)

• Responsible for AR/AP, bank reconciliations, budgeting, auditing of financial records and financial forecasting.
• Compute corporate tax and prepare tax returns.
• Calculate and process bank deposits.
• Maintain school bank accounts and disperse petty cash.
• Create and analyze balance sheets and profit and loss statements.
• Conduct financial audits
• Responsible for payroll compensation and processing.
• Responsible for creating job descriptions, recruiting, onboarding and offboarding employees and employee training.
• Manage employee benefits, leave of absence and workers' compensation.
• Organizes school events for staff and families
• Responsible for employee file management (HRIS)
• Responsible for employee relations and mentoring/coaching
• Strategic HR planning
• Generate and process all tuition data
• Communicate with families regarding tuition accounts
• Work with delinquent families to create a payment plan to bring their account current
• Substitute for the school cook as needed

Escrow Representative at Union Home Mortgage (2021-01 – 2022-12)

• Answered borrowers' questions regarding escrow questions and homeowners' insurance questions. Contacted various insurance carriers to verify insurance coverage for borrowers.
• Handled 30-40 help desk tickets per day.
• Processed evidence of insurance, declarations and invoices for payment of borrower's home insurance.

Customer Service Representative at Progressive Insurance (2017-01 – 2021-12)

• Answered questions from 150+ customers per day regarding insurance policy information including changes or adjustment in policies to clients.
• Assisted customers in making changes to policies including billing, renewals, new products and cancellations as well as adding or removing drivers.
• Responsible for researching and processing 70+ claims per day.
• Contacted various insurance carriers for claim status updates, including payments and documented my findings in Claimstation software

Bachelor's degree in business administration – Bryant and Stratton College

Master's degree in business administration – University of Phoenix

Certificate in Human Resource Management – University of Phoenix

Certificate in Health Unit Coordinator – MedCerts

Notary Public – State of Ohio

Death Doula – Hospice of the Western Reserve